O2 payments via the app declining

[Buffyfan2014uk]

I have 2 accounts with o2 and everytime I try to pay via the app I get an error saying payment not gone through and when also trying to pay through PayPal it freeze or comes up with stuff I didnt even click and this has been going on for months and it still not been fixed anyone else having same issue 

[Enlli]

We do get complaints from time to time regarding the app. Have you tried the Web Version?

You can reach the Payment Management team on 0800 902 0217.

You can message them on Social Media Facebook (https://o2uk.co/O2CFB) or Instagram (https://o2uk.co/O2CIG) 

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Consider a Direct Debit