Hi everyone,
I'm hoping someone here might have experienced something similar or can offer some advice, as I'm hitting a brick wall with O2.
I tried to do a "Switch Up" online on July 10th to pre-order the Samsung Z Flip 7. Everything seemed to go through smoothly, and I was given a delivery date of July 22nd. Great, I thought!
However, on July 22nd, I received a random email stating my order had been cancelled. I immediately contacted O2, who informed me it was due to a "technical system error" on their end. They apologised and advised me to reorder.
The problem is, when I try to reorder, I consistently get the following error message:
"Unfortunately there's a problem with your application.
Thanks for applying for a new contract on O2.
As well as our credit scoring system, we use business policies to assess all new applications.
When we looked at your application we noticed you've reached the maximum number of Pay Monthly contracts we can allow at any one time, so at the moment we're not able to let you have any more mobiles. Sorry.
We'll be happy to look at your application for another contract in 3 months' time.
Just so you know, your credit rating wasn't affected."
This is incredibly frustrating because I've had the same number of lines with O2 for two years now and have never encountered this issue before. O2 customer service is telling me there's nothing they can do. I even contacted their credit referrals department, who confirmed it's not a credit issue but an "eligibility error" and said they couldn't help either.
It feels like no one at O2 wants to take responsibility or help resolve this, even though they were the ones who cancelled my initial order due to their own technical fault.
Has anyone else experienced this "maximum number of Pay Monthly contracts" error, especially after an O2-initiated cancellation? Were you able to get it resolved, and if so, how? Any advice would be hugely appreciated!
Thanks in advance.
