Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! South africa

I’ve just come back from South africa using the phone very little and have received a large bill. I’m going back there next month. How do I keep the cost slow for minimal usage of my mobile

Resolved! What happened to the Port In form?

I used it a week or two ago to initiate a couple of port ins for the kids SIMO plans. Neither worked so going to try again but the form has disappeared? No mention here anymore, says you have to call:https://www.o2.co.uk/help/device-and-sim-support/h...

Resolved! Claim free notebook

I upgraded 2 days ago and was told I could claim a notebook?? The phone has turned up but with no info on how to do this?

Resolved! New phone

Got a new phone and was told I can get new cover also 200 pounds in Mastercard .I can't seem to get a human to chat to

mms not supported on network

cant get picture messges to send as get this message,im on pay monthly with unlimited txts with an galaxy s21

Live chat

Link for live chat with an agent as can't do it via the app. Says not available to me at this time

Resolved! change of account name

How do I change the account to my wifes name

Resolved! Cancel new contract

I wish to cancel a pay monthly sim contract I requested I am within the 14 day period how do I go about this ?

Resolved! Payment date changed

Hi,Could you please change the DD on my account for the end of the month and last working day of every month moving forwards. As I don’t get paid before that and I can’t clear my funds. Also could you please don’t turn off my data and calling until t...

Resolved! Roaming charges

I have a pay monthly O2 phone contract. I wish to travel to South Africa for 3 weeks in November 2023. I can see from the O2 website there is a ‘Going Abroad’ option for Pay Monthly customers for £6 per day. This would cost me £120 extra for the trip...

O2

Forum Posts