Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! ported number from three to O2. Three have stopped service but O2 have not ported number

how long does this process take? Three stopped my service at 11am . Old number if you phone it now says "number not recognised" which is worrying. O2 number hasn't changed. Last time I changed operators (admittedly years ago) the swap was pretty much...

Resolved! Payments for stolen devices

Why does it need to take a loyal long standing customer to complain to higher authorities for O2 to rectify a wrong that could have been done within a week of the first call made for help

Resolved! £100 O2 Purecard

Hi, is anyone else having issues with the one time passcode for the Purecard? I recently received mine and I managed to register it fine but now whenever I try to log in it asks for a one time passcode which I never receive, I genuinely feel like I'v...

Resolved! My new upgraded phone has not arrived

My new phone was due to be delivered on 12th December and it still has not arrived can someone please look into this for me please

Resolved! Got enough credit but it isn't deducted

My 15 pound monthly expenses isn't being deducted when I have to pay. I checked in my app and the credit is actually 14.99. Tricky, but it is ok I can change it to a 10 pounds plan to prevent depositing another 10 pound. After I changed the tariff, h...

Resolved! Confused

Hi there. I've had an on going problem for a number of weeks. I placed an upgrade for a phone with the wrong memory. I was on a time frame to get the phone so they suggested getting a new connection and wait till the phone is at the warehouse then mi...

Resolved! My order

I ordered a pay monthly today and it’s under review I’ve made a mistake with my email so I’ve received no email which means I won’t no if it’s been accepted and I won’t no when it’s being delivered

Resolved! Order help

Hi, I am looking for help maybe. I placed an order a week ago, got the whole cca,pcci,t&cs the full steam ahead email. Yet my order is forever stuck in credit check. i have msged socials with no luck, live chat is giving me the please wait 24 hours. ...

Resolved! Cannot claim my £100 Mastercard

I received an email today to collect my £100 prepaid Mastercard and the activation text never arrives and the emails take several hours to arrive by then the code is invalid as they only last about 10 minutes. I have tried to chat to O2 via their liv...

No calls from other networks and no sms

Any help appreciated, I cannot receive calls from other networks and no sms at all. No resolution from o2 yet, been 3 days. Anyone that calls me has the ‘your number cannot be recognised’ message. I moved over from VOXI around a month ago, the first ...

O2

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