Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Dreadful service in Lancaster, Lancashire

Hi all i am so mad, I am a lonof time customer of O2' over 5 years , I live in Lancaster Lancashire and for over 10 days now the service has been appalling, signal dropping out, no service , searching for signal, phone disconnecting as and when i man...

Resolved! Upgrade and offer available on iPhone 14

I have seen an offer currently on for the iPhone 14, where get a prepaid digital mastercard with £100 on. Does this mean the £100 can only be used on 02 products?Also my upgrade is March 2023, I have approximately £30 left to pay. If I did the above ...

Resolved! Order confirmation and Mastercard claim

I recently upgraded and have received my handset. But I have not received any kind of confirmation email giving me confirmation of my order or how to claim for my preloaded £200 Mastercard. I updated my email address when I was processing the order h...

Resolved! Does o2 4 or 5g home broadband slow down after a certain amount of usage even if you have an unlimit

Does o2 4 or 5g home broadband slow down after a certain amount of usage even if you have an unlimited data plan?

Resolved! Payment

I can not pay. I tried all my cards. The banks say all the cards are working. O2 diverted the traffic. I can not speak to them by chat.How can I pay. Now I can not use not even receive O2 SMS probabile cause they diverted traffic. Do you have any oth...

Resolved! Why does my first bill look like that?

Hi,I'd like to get some info about the billing system.I've changed my O2 service form 'pay as you go' to 'pay monthly' on 17/01/2023, so from that day I am supposed to pay 10+5 GBP per month.MyO2 app says I have my first bill, period was 17/01-19/01,...

Resolved! Where's my pre paid Mastercard?

I bought a phone based on the incentives and I still have not received them and can not find a way of getting hold of anyone.... Next time definitely going EE!

Resolved! 02 Open 25% discount

Hi I have o2 open 25% discount applied to my £20 per month airtime bill since August.This should bring it down to £15 & it did for a couple of months.Since I added another SIM for my child (£8 per month) my bill has changed to £16.67 per month.On top...

Resolved! Text received from O2 stating they are contacting my bank to set up a DD when there is already one

Is Direct Debit to change at my bank

Cancel my eSIM pay monthly account

I want to cancel my eSIM account on my iPhone 13 Pro Max & then order a new 5G compatible eSIM to install in a different iPhone 14 Pro Max. My O2 phone number is xxxxxxxxxxxxx, but is on my old iPhone 13. [Mod edit: Please do not share personal detai...

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