Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! payment

I have tried to pay my bill many times and your site keeps saying it cannot process payment and you guys are threating to cancal my contact I trasfered over the paymanent by bank transfer yesterday and i went to live chat and they said it has not bee...

Porting delay - 3 weeks now - Anyone help

Hi, I've been waiting for over 3 weeks now for my number to port from Tesco to O2. The porting has failed twice and after speaking with O2 support they have initiated it again (2 weeks ago). I've tried calling 3 times, but after waiting for 1 hours e...

Resolved! Problem with payment

Hi I have a problem with my overdue payment. When i try to make a payment it says: "there's been a problem. Try again later." I've tried many times but it is always the same. Did anyone have the same problem? Is it maybe something wrong with a websit...

Resolved! Cancel my order

Hi i have placed an upgrade order this morning and have changed my mind for the moment, how do i cancel please?

Resolved! Completely different device replacement?

Hi, My 8month old pixel 6 pro 256gb developed a hardware fault, ummed and arred about who to go through with warranty claim, but went with O2 as it was a contract phone. Read all the horror stories about their repair center so documented everything u...

Resolved! Retention Team?

Hello, I've been contacted by a retention team member (Steve) by the number: +447515887404 via text - I was just checking if this was a legit number and O2!

Resolved! Cancel

I would like to cancel my contact please

Resolved! Tariff

So I completed my contract payments for my tablet last year and I've just now realized I'm still paying for the SIM that came with it even though I'm not using it, how do I cancel it?

Mobile Data 5g from iPhone XR to 14

Hey, I've just upgraded from an iPhone XR to iPhone 14 - selected to click and collect as not currently staying at my billing address. They have sent the 5g sim card to my billing address... When I asked why they said it was just back up and not need...

Resolved! Bill payment

Hello,I’m unable to pay my monthly pay as you go sim bill because it’s not working,I add my card,the 3D secure window pops up,I accept it on my bank app and then nothing happens when I return on the webpage

O2

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