Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Mobile Data 5g from iPhone XR to 14

Hey, I've just upgraded from an iPhone XR to iPhone 14 - selected to click and collect as not currently staying at my billing address. They have sent the 5g sim card to my billing address... When I asked why they said it was just back up and not need...

Resolved! Bill payment

Hello,I’m unable to pay my monthly pay as you go sim bill because it’s not working,I add my card,the 3D secure window pops up,I accept it on my bank app and then nothing happens when I return on the webpage

Resolved! Past Bills

Trying to see when I first called someone. I can see on latest bill but no numbers come up on previous bill.

Resolved! Limited service

My phone bill has come out of my bank account for only half of it is showing on here and my services now blocked

Change contract

I did a phone contract for an iPhone and also port my sim from Giffgaff to O2. I need to change to your cheapest plan or move back my line to Giffgaff. Your customer service lines have not been reachable and this is very frustrating. I do not want to...

fraud by O2, Taking payment for Account twice since Nov 2022 and Still O2 will not stop

We have been calling O2 since Nov 2022.We have one account with O2, One DD should go out each month.The following payments have been taken by O221/11/2022 £82.8829/11/2022 £86.9129/11/2022 £10.0031/12/2022 £83.9731/12/2022 54.7931/12/2022 11.0931/12/...

Resolved! my contract

can you look at my contract i think it needs renewed

Request for staff contact

Hello, is it possible for a staff member to PM me so that I can discuss an issue please?

Resolved! old 02 account and billing

I briefly left 02 and i got a text informing me of a early exit of my contract a fee I opened a new account will i still get charged the early exit fee from my old account ? I set up new security details with my new account I guess my old account now...

Resolved! Order

Hi I ordered a tablet on Monday for my daughter I’ve had no updates has anyone experienced this issue?

O2

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