Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Limited service

My phone bill has come out of my bank account for only half of it is showing on here and my services now blocked

Change contract

I did a phone contract for an iPhone and also port my sim from Giffgaff to O2. I need to change to your cheapest plan or move back my line to Giffgaff. Your customer service lines have not been reachable and this is very frustrating. I do not want to...

fraud by O2, Taking payment for Account twice since Nov 2022 and Still O2 will not stop

We have been calling O2 since Nov 2022.We have one account with O2, One DD should go out each month.The following payments have been taken by O221/11/2022 £82.8829/11/2022 £86.9129/11/2022 £10.0031/12/2022 £83.9731/12/2022 54.7931/12/2022 11.0931/12/...

Resolved! my contract

can you look at my contract i think it needs renewed

Request for staff contact

Hello, is it possible for a staff member to PM me so that I can discuss an issue please?

Resolved! old 02 account and billing

I briefly left 02 and i got a text informing me of a early exit of my contract a fee I opened a new account will i still get charged the early exit fee from my old account ? I set up new security details with my new account I guess my old account now...

Resolved! Order

Hi I ordered a tablet on Monday for my daughter I’ve had no updates has anyone experienced this issue?

How to contact o2

Am trying to call O2 due to possible fraud on my account. If I call 202 (3 x) they cut me off and say ' look forward to speaking to you later' and if I go on to chat it doesn't even start as it is unavailable. There is no e-mail addressto contact. Am...

Resolved! Problem porting my old number after moving to O2

I have decided to move to O2 from EE last week and requested to keep my old number. I got my SIM on Monday, install it on my phone, activated it as instructed on the text message from O2, rebooted my phone multiple times and 48 later, my phone number...

Resolved! Stuck in Credit Check

Took out a monthly contract on an IPhone 14 last thursday (will be a week tomorrow, was told maximum 48 hours when ordering) as a new customer and apart from initial confirmation email have had no correspondence from o2. Have spoken to live chat abou...

O2

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