Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Payments not going through

Why can’t I pay my device payments online on the app or over the phone on the automated system, I have no problem with the air time, it says there’s an issue with my bank which there isn’t, I have 7 accounts with 02 & don’t particularly want to leave...

Resolved! two pay monthly accounts were opened in error still being asked for payments could you cancel again

two pay monthly accounts opened in error please make sure they have been cancelled j alexander [personal details removed]

Resolved! Order

I just signed up for contract and it said the order was unsuccessful but it still took the 30£ upfront payment

Resolved! Bill

Hi how do you call 02 when you have had your phone restricted? Live chat is saying no agents!

Resolved! Upgrade

I want to upgrade my phone

Resolved! Poor customer service (1hr on hold and the line went dead)

I'm trying to speak with someone to cancel the contract!

Resolved! Bundle

Hi, did you have to buy a big bubdle to claim 20gb with 3 months free or wha? Cos i topped up 10 and it gives 7gb so im wondering if i was meant to top up in the first place

Resolved! I’m paying £6.66 for Disney+ ??? I don’t have kids.. stop this now and refund me in full

I never asked for Disney + ..I don’t have kids so would never have agreed to pay £6.66 per month.. stop this payment now snd reimburse me all the money you have taken so far.

Resolved! Payment Pending

Good evening, Has anyone else having problems with paying O2 ? I have now used 4 different cards to pay my bill and they are all pending,I tried live chat total waste of time .

Resolved! Trying to pay my final bill

I have been trying to speak to someone for days trying to pay final bill. Yesterday as an example I spent nearly an hour and spoke to 5 different people none of whom could take the payment. When they tried to give me an alternative number to pay via ...

O2

Forum Posts