Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 271836 Views
  • 2 replies
  • 2 kudos

Mobile Data 5g from iPhone XR to 14

Hey, I've just upgraded from an iPhone XR to iPhone 14 - selected to click and collect as not currently staying at my billing address. They have sent the 5g sim card to my billing address... When I asked why they said it was just back up and not need...

LCS13 by Level 1: Joiner
  • 944 Views
  • 5 replies
  • 0 kudos

Resolved! Bill payment

Hello,I’m unable to pay my monthly pay as you go sim bill because it’s not working,I add my card,the 3D secure window pops up,I accept it on my bank app and then nothing happens when I return on the webpage

Kingabz by Level 1: Joiner
  • 603 Views
  • 2 replies
  • 0 kudos

Resolved! Past Bills

Trying to see when I first called someone. I can see on latest bill but no numbers come up on previous bill.

July1991 by Level 1: Joiner
  • 444 Views
  • 2 replies
  • 0 kudos

Resolved! Limited service

My phone bill has come out of my bank account for only half of it is showing on here and my services now blocked

Change contract

I did a phone contract for an iPhone and also port my sim from Giffgaff to O2. I need to change to your cheapest plan or move back my line to Giffgaff. Your customer service lines have not been reachable and this is very frustrating. I do not want to...

Abbeyfx2 by Level 1: Joiner
  • 806 Views
  • 5 replies
  • 0 kudos

Resolved! my contract

can you look at my contract i think it needs renewed

Request for staff contact

Hello, is it possible for a staff member to PM me so that I can discuss an issue please?

Rolfd by Level 2: Apprentice
  • 699 Views
  • 1 replies
  • 0 kudos

Resolved! old 02 account and billing

I briefly left 02 and i got a text informing me of a early exit of my contract a fee I opened a new account will i still get charged the early exit fee from my old account ? I set up new security details with my new account I guess my old account now...

Resolved! Order

Hi I ordered a tablet on Monday for my daughter I’ve had no updates has anyone experienced this issue?

012812x by Level 1: Joiner
  • 522 Views
  • 2 replies
  • 0 kudos