No data whilst roaming in the USA!!!

[Technojock]

Travel Inclusive Zone Bolt On
No data!

[Scooty997]

Cheers guys. Any idea what I should say to CS? Feel as if they will just be like yes perfect the bolt ons there your good to go as per usual

[Cleoriff]

@Scooty997

You need to tell them that your data isn't working in the US. Also make a point of telling them you know (from the O2 forum) that many others have had the same problem with O2 Travel INCLUSIVE whilst in the US and Canada

Could they check whether there is a roaming bar on your account and ask why isn't O2 travel inclusive working? Could they please fix this issue asap as you are paying for a service you aren't receiving'

Best of luck

[jonsie]

Not gone yet....

[Cleoriff]

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@jonsie wrote:

Not gone yet....

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Whoops no....Oct 6th @jonsie. Just that there were 3 other members complaining of the same on this thread alone....(well that's my excuse and I'm sticking to it)

[Technojock]

Does anyone have an update on this issue? How can this be escalated to the right level to resolve? Any help gratefully received.

[Cleoriff]

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@Technojock wrote:
Does anyone have an update on this issue? How can this be escalated to the right level to resolve? Any help gratefully received.

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@Martin-O2?

[Unknown_M]

I’ll raise it with the head of consumer account 🙂

[jonsie]

Please let us know what he/she says

[Martin-O2]

Hey everyone, 

I've received confirmation that this issue should now be resolved. @Technojock and @Unknown_M are you still missing the data with Travel Exclusive Bolton or are you just waiting for an adjustment of any costs you had  to pay as a result of the issue. 

Thanks! 

[Cleoriff]

@Martin-O2

I would like to know what O2 are doing about the refunds? We had a poster on another thread who was told it would be adjusted when his bill was generated. It wasn't. I replied I thought it would be when the NEXT bill was generated.

I think those people who expected O2 Travel Inclusive to work and incurred costs, need to know exactly when they will be refunded?