No Internet since I renewed my contract

[Anonymous]

I've renewed my contract and received my new sim today, since renewing my contract I haven't been able to connect to the internet. Which I thought would rectify itself once I installed the new sim, no such luck!

Tried going through the 4G set up but everytime it gets to were I enter my phone make and model this is what comes up

#page("/_pages/template-standalone.page.template.vm", "root-500", { "pageTitle": "O2 - Error 500", "pageDescription": "", "pageKeywords": "", "header-xxl": "/error/500/desktop-fragments/headerErrorXXL.module.vm", "label-xxl-1": "/error/500/desktop-fragments/labelXXL-1.module.vm", "promo-s-short-1": "/error/500/desktop-fragments/promoSshort-1.module.vm", "promo-s-short-2": "/error/500/desktop-fragments/promoSshort-2.module.vm", "promo-s-short-3": "/error/500/desktop-fragments/promoSshort-3.module.vm" })

[Cleoriff]

Hi @Anonymous

Have a look at this help link...

http://www.geeksquad.co.uk/articles/o2-apn-settings#o2%20Android%20APN%20MMS%20mobile%20internet%20settings

[MI5]

No need for the 4g set up routine.
Just text the word "Active" to 2020 and save the settings that get sent back.
Reboot phone and try again.
Let us know if that fixes it for you.

[Anonymous]

tried both comes up with 

"you are not suscribed to a mobile data service"

[Cleoriff]

Just on the off chance...is this a new sim and have you activated it...or done a sim swap?

http://swapmysim.o2.co.uk/

[Anonymous]

yep done been through swap my sim and done all that.

[jonsie · Accepted solution]

Check the manual settings.

http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Servi...

http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/54...

[Cleoriff]

Just checking if you actually got a response to the text Active you sent?

[Cleoriff]

@Anonymous said she has tried that @jonsie from the link I gave....and still gets an error message?

[Anonymous]

sorted reset network settings and rebooted