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Renew my contract

Lorenzo_64
Level 1: Joiner
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Registered:

My existing 5GB sim only contract has expired and I am paying more than I should.

 

The only options offered to me are all upgrades including mor3 data that I will never use. Why can’t I just renew at 5GB.

Message 1 of 4
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Accepted Solutions

MI5
Level 94: Supreme
  • 150294 Posts
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Registered:

@Lorenzo_64 

Use USwitch 

The closest is 6gb for £6.99pm

https://www.uswitch.com/mobiles/compare/sim_only_deals/o2/

Choose the deal you want

This will automatically redirect you to the O2 website

Just follow the prompts and choose the UPGRADE option

Complete the deal and nothing on your account changes except the tariff at the new cheaper cost

Payment date is the same and your next bill will be at a cheaper rate and will be made up of the pro rata cost of your old tariff and your new tariff

The change should show in My O2 within 24 hours

Volt benefits will still apply if applicable to you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 4
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3 REPLIES 3

MI5
Level 94: Supreme
  • 150294 Posts
  • 641 Topics
  • 28623 Solutions
Registered:

@Lorenzo_64 

Use USwitch 

The closest is 6gb for £6.99pm

https://www.uswitch.com/mobiles/compare/sim_only_deals/o2/

Choose the deal you want

This will automatically redirect you to the O2 website

Just follow the prompts and choose the UPGRADE option

Complete the deal and nothing on your account changes except the tariff at the new cheaper cost

Payment date is the same and your next bill will be at a cheaper rate and will be made up of the pro rata cost of your old tariff and your new tariff

The change should show in My O2 within 24 hours

Volt benefits will still apply if applicable to you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
434 Views

Lorenzo_64
Level 1: Joiner
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Registered:

Thanks for the information. I can’t believe that is allowed to work but it did. Saving me around £12 a month.

Message 3 of 4
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MI5
Level 94: Supreme
  • 150294 Posts
  • 641 Topics
  • 28623 Solutions
Registered:

You're welcome @Lorenzo_64 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
367 Views