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Level 1: Joiner
Posts: 2
Registered: ‎15-10-2017

New phone

I am currently on a pay monthly sim plan.
I would like a new handset as my old one has seen better days
Is it possible to add a handset to a sim only plan?
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Level 65: Ultra-cool
Posts: 14,504
Registered: ‎31-03-2010

Re: New phone

@Jm4 Just buy a sim free phone and put your sim in. If you need a different size sim for your new phone, pop into an O2 store and they'll swap it for you for free.

I DO NOT WORK FOR O2



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Posts: 98,352
Topics: 545
Solutions: 12,353
Registered: ‎04-04-2012

Re: New phone

[ Edited ]

Yes you can @Jm4

After 3 months on a simo plan you can upgrade to a full contract.

https://www.o2.co.uk/termsandconditions/mobile/sim-only-upgrade-to-refresh-after-3-months-terms-and-...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 79,610
Topics: 569
Solutions: 3,755
Registered: ‎04-01-2009

Re: New phone

You can't just add a handset to an existing sim only plan. However as long as your payments have been on time and up to date you can take out a new Refresh contract without further credit  checks. Minimum period is three months on a sim only contract. 

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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: New phone

Hi @Jm4 slight smile

 

How are you doing with this? It would be interesting to hear what you ended up doing and how it's working out for you, as other members might be wondering about this too!

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