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International call charges

Loz145
Level 1: Joiner
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Hi, I called my sister who lives in the UK (but used to live in USA) and have been charged £150.00 for the call.  Seems I accidentally hit the international number she still has on her phone.  I appreciate this was my mistake but is there any chance of some goodwill compensation for what is an obvious accident?  O2 have now imposed a £0 limit.  I have spent a long time talking to virtual assistant and then got a call back from an online person to no avail.  Thank you.

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pgn
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Try the O2 Social Media Team via X/Twitter, Facebook or Instagram at the link just below, @Loz145 - you will need to nudge them a few times before one of the team comes back to you and works with you, so do persist. As far as I can see, any refund will be at the discretion of the agent and supervisor, as you did make a successful call to a US number, even if that number was itself roaming on a UK network.

Good luck!

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Loz145
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Thank you, I appreciate that slight_smile

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