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Level 1: Joiner
Posts: 1
Registered: ‎01-04-2018

O2 service Please help me to unblock my phone.

[ Edited ]

I went abroad and my phone has been blocked. May I ask you to provide with the explenation about reason of switchin it off. I paid all my bills now I am ready to pay more if I have any upaid bills.

  But I cant do it phizically because I cant get sms to close the payment.

Could you unblock me just for paying all my unpaid bills.

 

THANKS

 

MY NUMBER xxxxxxxxxxxxxx

MY FULL NAME xxxxxxxxxxx

I AM READY TO ANSWER CONTROL QUESTIONS ANY TIME

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

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Posts: 84,896
Topics: 716
Registered: ‎14-01-2013

Re: O2 service Please help me to unblock my phone.

[ Edited ]

Hi @Mari1 This isn't customer services so it's them you need to contact https://www.o2.co.uk/contactus

There are various ways to pay your bill here https://community.o2.co.uk/t5/How-to-Guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...

but you will have to speak to CS for them to lift the block once you have paid your bill in full

You can view what you owe in My O2 https://www.o2.co.uk/myo2

Could you also remove you personal details as this is an open forum?

*The Game Is On*

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Posts: 98,967
Topics: 546
Solutions: 12,479
Registered: ‎04-04-2012

Re: O2 service Please help me to unblock my phone.

If you are going abroad in future and likely to run up a big bill again you may wish to pay a deposit on your account before you travel.
This will prevent disconnection again.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: O2 service Please help me to unblock my phone.

You will also need to pay a reconnection fee

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Posts: 98,967
Topics: 546
Solutions: 12,479
Registered: ‎04-04-2012

Re: O2 service Please help me to unblock my phone.


@Anonymouswrote:

You will also need to pay a reconnection fee


Not if it’s a potential fraud disconnect. 

This is just done to protect the customer. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 79,799
Topics: 570
Solutions: 3,796
Registered: ‎04-01-2009

Re: O2 service Please help me to unblock my phone.

You really need to speak to customer service. Possibly live chat or you have wifi so use one of the free calling apps to contact and speak directly to someone. Some numbers for you. ..

Im not sure if the email address is still valid. Obviously use +44 and drop the first zero. 

Screenshot_20**Personal info**-**Personal info**.jpg

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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: O2 service Please help me to unblock my phone.

Hi @Mari1 slight smile How are you getting on with this? Did you receive any additional information from Customer Service?

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