Solved: Re: New contract issues

Antony_Crowe · ‎02-12-2021

I had a message from O2 saying the minimum term for my contract was nearly up and I need to do nothing for it to carry on, or look at another contract.

I was on unlimited texts, unlimited minutes and 120gb per month data ( with the volt offer it was 250gb), for £20.28.

An offer was given for unlimited texts, unlimited minutes and 200 gb data (with the volt offer I presumed this would double to 400gb per month. All for £20 per month.

When I completed the order, I found my new data was only 100 gb per month.

Have I been lied to?

MI5 · ‎02-12-2021

@Antony_Crowe

Sounds like the offer already included the volt benefit.

You can see all sim only plans here https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=Featured

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎02-12-2021

@Antony_Crowe

Sounds like the offer already included the volt benefit.

You can see all sim only plans here https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=Featured

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

New contract issues

Cancelling subscrption

Not renewing my contract

3G switch off

no service after porting number

Phone Upgrade