App sucks & so does the service.

[James29]

Multiple problems, going to bulletpoint for ease.

1, can’t create a conversation on the app “messaging unavailable, all our agents are busy..” but the stupid aura bot says it can’t access my details because of my “account type”?

2, i want to cancel one of two contracts I have, the contract ended last month but I can’t cancel it because there’s no easy way to contact o2…. Don’t really want to spend an hour or more in a queue on the phone before work.. ironic how a communications company has almost no ways to communicate with…..

[madasaf1sh]

@James29 

Welcome to the new world of chatbots, which I agree are rubbish, and most don't answer anything. 

Unfortunately you will need to call into cancel a contract, best time to call is 8am

And its always been the case for cancellations to call in. 

[MI5 · Accepted solution]

@James29 

How to cancel here Guide: Cancelling Your Contract