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App sucks & so does the service.

James29
Level 1: Joiner
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Multiple problems, going to bulletpoint for ease.

 

1, can’t create a conversation on the app “messaging unavailable, all our agents are busy..” but the stupid aura bot says it can’t access my details because of my “account type”?

 

2, i want to cancel one of two contracts I have, the contract ended last month but I can’t cancel it because there’s no easy way to contact o2…. Don’t really want to spend an hour or more in a queue on the phone before work.. ironic how a communications company has almost no ways to communicate with…..

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MI5
Level 94: Supreme
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@James29 

How to cancel here Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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madasaf1sh
Level 61: Brainiac
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@James29 

Welcome to the new world of chatbots, which I agree are rubbish, and most don't answer anything. 


Unfortunately you will need to call into cancel a contract, best time to call is 8am

 

And its always been the case for cancellations to call in. 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
  • 123885 Posts
  • 612 Topics
  • 20066 Solutions
Registered:

@James29 

How to cancel here Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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