Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 241141 Views
  • 2 replies
  • 2 kudos

Resolved! Lift a bar

I want to speak to someone on online chats to lift a bar

Sophie20 by Level 1: Joiner
  • 1179 Views
  • 3 replies
  • 0 kudos

Resolved! An odd sim swap?

I’m thinking of getting a newer phone for my daughter, she’s currently got the iPhone 7 so I was thinking of giving her my 11 pro max and I’ll get a new 12 or 13 and add it into my account as a linked phone (if thats possible). My question is can I j...

bisxxx by Level 1: Joiner
  • 661 Views
  • 3 replies
  • 0 kudos

Resolved! Prepaying my bill

Hello! I am student so get a student loan every 3 months (Roughly). Can I prepay my phone bill in advance by making a payment that equals my average bill for 3 months? That way I dont have to worry about it so much. For example, if I pay £130, would ...

Elle6 by Level 1: Joiner
  • 630 Views
  • 2 replies
  • 0 kudos

Resolved! Getting network up and running

Recently lost my phone. Got the sim cancelled on Monday,. Today upgraded phone and got a new sim with the same number transferred. Have the bars showing access to network, but not able to make or receive calls yet. How long does it normally take for ...

DRSK by Level 1: Joiner
  • 537 Views
  • 3 replies
  • 0 kudos

Resolved! About my number

Hello I was just wondering when will my number be transferred over to 02 ?

Anonymous by Not applicable
  • 324 Views
  • 1 replies
  • 0 kudos

Resolved! Re-connection Time?

I paid my over due phone bill and started the process of re-connection over 25 hours ago. Why has it still not been re-connected yet?

DaveXO by Level 1: Joiner
  • 331 Views
  • 1 replies
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1 week later, sim is not working still

I am at my wits end...1 week ago exactly, phone was stolen. That evening I reported it stolen, sim barred - fine. Next morning, I upgrade my sim to an o2 refresh plan, get a new phone, I was told to give 24hours for my sim to work. 24 hours pass, I h...

s-s by Level 1: Joiner
  • 1168 Views
  • 2 replies
  • 0 kudos

Resolved! O2 Travel Inclusive Zone bolt on issues fixed?

Hello Community ,I'm travelling to Canada in the next month or so, and have a Sim Only tariff that includes the O2 Travel Inclusive bolt on showing in my account, hence, should have inclusive roaming whilst I'm there. Now, my question after checking ...

BTN_EPS by Level 1: Joiner
  • 2554 Views
  • 3 replies
  • 0 kudos

Resolved! Faulty replacement phone

My original iPhone 12 Pro Max was faulty and because I’m disabled and CANNOT be without a phone I was sent a replacement phone! However this phone does not seem to hold its charge for any length of time

Sharr by Level 1: Joiner
  • 558 Views
  • 1 replies
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Resolved! GPS SIGNAL UNSTABLE

Why is GPS signal always unstable? It gets lost while driving. 

Koskori by Level 1: Joiner
  • 506 Views
  • 1 replies
  • 0 kudos