Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Travel to Canada

Hi there, I am travelling to Canada this week and would like to know if I have intl roaming available for this trip. I believe I do but would like someone to confirm for me what I can use out there included in my package (ie no extra charge). In the ...

Affordability check

What is an affordability check when upgrading and what does it entail?

Next Day Delivery

Hello, i ordered a phone yesterday, which stated delivery today. I received the dispatch email with tracking number this morning, however DPD tracking says they are expecting the parcel shortly. I assume that means it's not arriving today? Thank you.

Resolved! PAYG balance disappeared from my old my o2

My PAYG balance of about £8 disappeared when I set up a pay monthly SIM a few weeks ago. I have just set up the new my o2 account as I was unwell for a couple of weeks. Will that balance eventually turn up? It was on the same o2 number which is on my...

Unlimited data upgrade

Hi there I am looking at upgrading but want a phone with unlimited data

Incoming calls issues

Hey is anyone else having issues with recieving calls? I can make them without issues but not getting anything incoming

Upgrading from sim only

Hi I’m an o2 customer and I have two sim only contracts. I’ve now been a customer for six months and I am able to upgrade to handsets on the 13th of this month. What I’m wondering a so get a lot of mixed answers is will I be credit checked again on b...

Remove spendcap

How do I remove spend cap immediately

Direct Debit

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Overpayment

Dear o2 Team, I hopped to repay much earlier for my device and I overpayied half of sum into your account to finish contract earlier.Unfortunatelly nothing happened and you can not use my money to cover costs of device.kindly ask you to repay me back...

O2

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