New Phone and number transfer

[Marcin]

Hello my old contract is over I wanted to get a new phone but stay with my old number how can I do it in the current situation like all salons and customer service is closed.

[Bambino]

@Marcin Look on your MyO2 page for upgrade offers.

[MI5]

Upgrade in your MyO2 http://www.o2.co.uk/myo2

[Marcin]

Yes I know that through MyO2 I can upgrade my phone but unfortunately there is no good offer I found a good offer but on another page is it possible to transfer only numbers because with each new phone I get a new number and I always changed it through the salon but in the current situation not i have no option

[jonsie]

Transferring numbers is difficult and lengthy at the moment and will require a call to CS

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[Marcin]

Ok Thank You.

[Bambino]

@Marcin As @jonsie has said, it's difficult right now. Your call to migrate a number would not be considered a priority. Best thing for you to do is to hold off upgrading from anywhere at the moment, and wait until things settle down. Other good offers will come along.

[pgn]

Try looking for upgrade offers on O2 on mobilephonesdirect @Marcin.

https://www.mobilephonesdirect.co.uk/upgrade-deals

They do it all for you, but if there is a problem, O2 CS are hard to get to atm. 

[Marcin]

@Bambino Thanks for the help

[Marcin]

@pgn Yes I looked at the offers on this page mobilephonesdirect they have good offers but I won't be able to transfer the number in the current situation.