Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Cancel airtime plan but keep device plan?

I want to keep my device plan going but try and cancel my refresh airtime plan and switch to a pay as you go SIM card. Anyone have any answers on how they would charge just the airtime plan being cancelled but not the device plan? Thanks in advance x

New 5g pay monthly sim not registering

hi all!I've recently upgraded to a S20 5g and it came with a new sim card.I've had it for a week now and the sin still hasn't registered. I'm using my old 4g sim card to get by. The new sim is in my old S9 and I'm turning it on at regular intervals t...

Resolved! Phishing text?

Hi,I received two text messages reporting to be from O2 stating that my payment could not be taken for my monthly plan and to go to My O2 to update my details and provided a link. I’m always suspicious about things like that, so I haven’t clicked on ...

Resolved! end a o2 refresh contract

Hi guys just a fast one, I have £240 left on my device plan which im about to pay off, i take it i can then just cancel the sim and airtime plan without any cost? thanks!

Resolved! Spam

Hi. It looks like you recently sent your first multimedia message (MMS) - nice work.Just as a heads-up, this sort of message isn't included in your tariff.To check your charges and stay on top of your bill, head to My O2: [link removed]

BlueLightCard discount on 02 refresh

Hi how apply my BlueLightCard discount for 02 refresh. Someone please tell meAmal

Porting my numbrr

I’m just trying to find out when my number will be ported to 02. I sent my PAC code when I ordered my phone and was told it would be today and I’m wondering what is the time frame for this, thanks in advance

Changing person on contract - O2 refresh?

Hi all! I really, really could use some help. I have 3 questions.I currently pay the bill for my teenage sister. She is now 18. It says that I have £0 of device cost to pay off but my contact lasts until Feb 2021.If I upgrade via o2 refresh, is there...

cant receive calls

We have two iPhones on o2. Since Friday 8 May neither phone can receive calls reliably. Calls go straight to voicemail, there is a message saying the phone is busy or it goes to a femail asian sounding voice talking nonsense. Occasionallly the phone ...

device plan

Hi, I paid my device plan twice last month as it appeared on MyO2 account that the device plan payment had not be made. When I checked my bank account the statement shows that I paid the bill twice. Upon checkingmy device plan today it still appears ...

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