Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Contract Ended with Carphone Warehouse.

Hello, I have received an e-mail from 02 advising my contract with Carphone Warehouse has come to an end and I am now solely under 02. Does this mean I have finished paying for the handset and therefore the cost per month should now be reduced?

SIM card

I have ordered two sim only contract sims in the last 3 weeks and I am yet to be updated on my order. I cannot make calls or texts and I have no data. Can someone please help me as I have my fathers funeral to organise and I need to make calls.

Resolved! My order

Hi Guys, wonder if anyone can help I did an order with o2 last Friday the 24th April for one day deliver as mentioned when I did the order, I had a chat with the care team Saturday and everything was ok " order accepted the guy said and I haven't hea...

PAC Code

I requested my PAC code in line with 30 days before my contract ended. However I am trying to get it so my contract ends about 7 days later than what the PAC code states; in line with the speculated release of the pixel 4a, and allowing for a transfe...

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Bill query

Free calls in April

I received a text from O2 saying I had free call until 30 April. Does anyone know if that includes 30 April or if it means up to 29 April. I have tried to get the answer from the O2 website but it doesn't seem capable of answering. I need to know, as...

How to part-exchange for early upgrade

I'm wanting to do an early upgrade that O2 have contacted me about in order to get a newer iPhone. Usually to upgrade I would part-exchange my current phone to put towards the new phone contract, which would usually drop the price a bit. How do we go...

Contract ended

Hi my contract ended on the 4th of April 2020. Why is my contract still active and why am I still being billed?Many Thanks

Returned device

I’ve returned a device and it’s been 2 weeks I sent it’s via next day with Royal Mail so 02 got the phone on the 16th of April. I’ve not received an email saying they had it or they are processing my return how long should I wait before ringing them?

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