Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Bill payment

I have paid half of my outstanding phone bill but cant afford to pay other half and cant be cut off phone, and cant get through to speak to anyone. Someone please help

Order receipt to claim huawei gifts

Hello, im trying to find where my proof of purchase is for my huawei i recently bought. I cannot seem to contact o2 due to the virus restrictions.

New sim card registration

I upgraded staying with the same number, the sim that came with the new phone is not allowing me to make calls or send texts as its saying it's not registered... how do I active it?

It’s proving impossible to login on my mobile broadband sim to change payment details

Have been trying for days to login using data sim phone number to change payment details just says it doesn't recognise the number given and it's impossible to call o2 to ask

Resolved! Huawei promo

Hi all, can somebody please help, I've just upgraded to Huawei P30 Pro & the last 2 days trying to claim free ear buds promotion, they keep asking for proof of purchase and delivery note, all I got is screenshot of my order on My O2 app. Not good eno...

Ordered the wrong colour

can someone help me I've just placed an order as a surprise for my gf but ordered the wrong colour hand set

Resolved! S20 Ultra Pre-Order

Hi, So I Pre-Ordered a Samsung S20 Ultra in store on the 29th Feb 2020 as part of an early upgrade. I paid a £50 deposit in-store for the Pre-Order and recieved a text message straight away confirming the order with a reference number and telling me ...

Resolved! Payg credit

How long does it take before credit from my payg plan show on my new pay monthly bill

Add a third device

Hi, I recently brought me and my daughter a new tablet I went to order my son one today and said I had reached maximum amount. Just read about family plan. Could this be done so it will allow me to get a third device

Sony Xperia free Sony TV

Hi there I upgraded to a Sony Xperia to be able to receive a Sony TV but nope I've received my phone tried to do all details asked for thought I was done waiting on TV nothing has come yet I have all paper work ectr for proof if someone can help plea...

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