Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

financial problems

hello unfortunately I am not able to pay the bill now because I am a month out of work and currently without funds I would like to freeze my bill for 2 weeks all the time I am looking for a new job but everyone is trying with transport please help

Resolved! Cancelling a contract

I'm having a nightmare trying to cancel my Dad's contract. The only way to cancel is by telephoning but he cannot do that as he has a hearing impairment and can't hear all the automated messages. I've asked 02 to telephone him but have been told that...

Unable to make payment due to covid 19.

I have looked at o2 website, My o2 and tried calling to try and sort out the fact that I have no money to pay my bill due to not working for the last 22 days, because of this covid 19 stuff. I can't find a way to talk to anyone about this to get a fr...

Age restriction

Hi thereI have no age restriction as I’m 23 years old but I as of today I am no longer allowed to get onto over 18/adult sites. I have tried ringing o2 and they have said they aren’t dealing with ‘none urgent’ calls, and I cannot talk to a guru as th...

Changing bill date

I'm currently trying to contact 02 to see if I can get my bill moved forwards a few days as my wage has changed to the end of the month and my bill goes out on the 26th so it's still getting paid but abit late and this doesn't sit well with me I woul...

Order Date not fulfilled

Hi there why would you give an delivery date that cant be fulfilled by the delivery company, placed an order which was due to delivered today but cannot be delivered by DPD until tomorrow, thoroughly not happy with the whole experience of upgrading a...

Resolved! Replacement sim

Hi, my sim keeps "restarting" so i'm assuming it's damaged (cleanded it & phone, no joy). I've tried calling on 202 (urgent requests only) texting and searching My o2 but i'm getting nowhere. Any advice please? Thanks.

cost increase

I currently have a pay monthly contract which ends in June 2020. I pay £17.55 which is discounted by £7.02 I have had a message saying that my charge is "automatically going down from £33.05 to £21.05"This doesn't sound like anything has gone down! C...

Can’t Text Certain Numbers

Hi, I can’t send texts to certain numbers. It’s generally numbers for Businesses or TVEg. 81199, which is Radio 1.Is there a reason for this?

Upgrade package is incorrect

Hi. I have received my upgrade of an I phone 11 pro but the case and screen protectors are for an I phone 11 pro max. What should I do. I have phoned 02 but unless you are enquiring about an upgrade or lost/ stolen phone you can’t talk to anyone

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