Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Apple ID

I keep receiving update message telling me to update Apple ID I put in password screen shows updating I am then asked to enter passcode I close settings only for a short time later receive same message This has been going on e for a week

A disappointing return to O2

Has anyone noticed issues with the O2 website today? After a while away from the network, I've placed an order for a new device and contract this afternoon. The up-front payment has been charged to my bank account twice. I've also now received an ema...

How can i change to sim only using the app as O2 only answering emergency calls or upgrades?

Hi my contract is up on 29/5 and i want to change to sim only. When I go to change tarriff it shows 2 recommendations that are more expensive than what i am already paying. I tried to call O2 however automated message says they are only accepting cal...

copy of final bill

Hi, I have cancelled one of my 02 pay monthly contract on 15th April 2020. I would like to get a copy of the final bill. Since I have cancelled this 02 number, I can't see any bill online. I had requested O2 customer service straightaway to post me t...

sim swap

Hi....Swapped on-line from vodafone to O2. Got my sim today, inserted it into my phone, texted SWAP to 20220 and its saying queued for sending. I registered online for an account and its showing up my new number and plan but i cannot get the text to ...

Wrong Case

Hi.I upgraded 2 handsets via the call centre along with cases. When I review the order One of the cases is wrong it is for an iPhone 11 Pro and not the 11.Glenn

Contact numbers To contact 02

I am trying to contact 02 the app is not working I paid my phone bill via my bank transfer and they have cut me off today was paid Monday the 25thThank you

Overdue payments

Hi, I've just checked my my 02 account and it's showing that i have an overdue airtime bill, I'm not sure why as I've been charged for my device plan bill, so why hasn't it taken out my airtime bill too? They both come out on the same day every month...

Upgrading handset and buying new sim

Hi,I would like to upgrade my handset and start a new pay monthly contract. I would also like to start a new SIM only contract so that my daughter can have my old handset. I cannot seem to do both of these in My O2 - when I have details of my handset...

O2 upgrade and sim activation problem

Morning all, So I upgraded from an S10 to S20 on Monday as my partners phone gave up the ghost (Pay as You Go) and she needs it for her work, as do I. Managed to receive the S20 yesterday evening (great timing!), performed the usual migration stuff a...

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