Pay Monthly
Get help and support from other community members with your Pay Monthly service.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 272353 Views
  • 2 replies
  • 2 kudos

Porting my numbrr

I’m just trying to find out when my number will be ported to 02. I sent my PAC code when I ordered my phone and was told it would be today and I’m wondering what is the time frame for this, thanks in advance

Rainy56 by Level 1: Joiner
  • 1305 Views
  • 4 replies
  • 0 kudos

Changing person on contract - O2 refresh?

Hi all! I really, really could use some help. I have 3 questions.I currently pay the bill for my teenage sister. She is now 18. It says that I have £0 of device cost to pay off but my contact lasts until Feb 2021.If I upgrade via o2 refresh, is there...

CaptainB by Level 1: Joiner
  • 691 Views
  • 2 replies
  • 0 kudos

cant receive calls

We have two iPhones on o2. Since Friday 8 May neither phone can receive calls reliably. Calls go straight to voicemail, there is a message saying the phone is busy or it goes to a femail asian sounding voice talking nonsense. Occasionallly the phone ...

Riku by Level 1: Joiner
  • 921 Views
  • 4 replies
  • 0 kudos

device plan

Hi, I paid my device plan twice last month as it appeared on MyO2 account that the device plan payment had not be made. When I checked my bank account the statement shows that I paid the bill twice. Upon checkingmy device plan today it still appears ...

Chris83_1 by Level 1: Joiner
  • 1648 Views
  • 2 replies
  • 0 kudos

Return on upgrade

Hi, I recently just purchased the iphone Xr as the updrade to my previous phone, iphone 7. i was wondering what i would have to do to return it?

is29 by Level 1: Joiner
  • 2570 Views
  • 8 replies
  • 0 kudos

2 phones 1 contract

Hi all, I have two phones, 1 that I use for every day stuff and another that I used for activities like running (I like to keep some form of communication device on me).Currently, I have to remove my sim from my every day phone and insert it in my ba...

AndyM by Level 1: Joiner
  • 921 Views
  • 1 replies
  • 0 kudos

Wrong replacement device delivered

Today the wrong replacement device was delivered after waiting two weeks for delivery. Poor customer service standards

Me90 by Level 1: Joiner
  • 737 Views
  • 4 replies
  • 0 kudos

data bolt on

I've run out of data so I upgraded to 50GB which starts on the 26th of May. I need to add a bolt on in the meantime but the app nor the webpage allow me to select this. It just comes up with a message saying I've upgraded my Tarif without giving me t...

l8311 by Level 1: Joiner
  • 708 Views
  • 4 replies
  • 0 kudos

Cant recieve calls or texts

Just had new phone switched numbers over 5 days ago, I can make calls and texts but cant recieve them they they go through to my old phone

Hannah88 by Level 1: Joiner
  • 628 Views
  • 3 replies
  • 0 kudos