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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237528 Views
  • 2 replies
  • 2 kudos

Phone blocked so can't contact o2

I contacted o2 yesterday to turn off one sim as I had 2 but they have switched both off so I can't get in touch with them

Graham2 by • Level 1: Joiner
  • 729 Views
  • 1 replies
  • 0 kudos

I have insurance and damaged my phone

HelloI damaged my phone by knocking a drink over it and I need my phone as I care for my 2 elderly parents in their nineties I cannot get through to o2 to ask for replacement I am insured for accidental damageAny ideas please would be helpfulThank yo...

Darvilly by • Level 1: Joiner
  • 392 Views
  • 2 replies
  • 0 kudos

Unlocking an O2 phone for another provider

Hi, I have a really old Samsung Galaxy S4 Mini (GT-i9195) that used to belong to my father. The contact was paid up years ago now, as he is using my old phone now. I wish to use this old phone with a different sim from a different provider but was di...

Upgrading, what happens to my current phone?

I have been told I can upgrade my device and airtime plan, which the deals look better than my current one now.The new phone can be delivered the next day and costs nothing to upgrade... But what happens to my phone I currently have???

Karina1 by • Level 1: Joiner
  • 585 Views
  • 3 replies
  • 0 kudos

O2 open discount - Openreach?

Hello, im trying to find out if O2 give discount to Openreach employees. They give discount to BT employees, and we are essentially the same company. I've tried the 'OPEN openreach' text to 61202 however i get a text back saying 'please text back OPE...

marcgrant by • Level 1: Joiner
  • 760 Views
  • 1 replies
  • 0 kudos

Nano Sim

Hi there,I hope someone can help.I have ordered a new phone - Samsung S9+. As my old phone is S5 mini, I need a nano sim, however there doesn't seem to be an option for me to get a nano sim from o2 at the moment which is a real problem.Does anyone kn...

ZK by • Level 1: Joiner
  • 341 Views
  • 1 replies
  • 0 kudos

Resolved! Visual Voicemail

Hi I changed my call plan on both mine and the wife phone yesterday both apple devices ( mine a 7+ and wife's a 6s) all was working fine without issue. after the package was changed i now no longer have visual voicemail on both devices. can anybody h...

Early upgrade

Hi, it says I have a month and some days left to upgrade from my sim only. Is it possible to get an early upgrade?

Sue51 by • Level 1: Joiner
  • 890 Views
  • 6 replies
  • 0 kudos

New esim says no service

Hi,I scanned the qr code for my esim and the thing looks like it has set up as the mobile data details are there but it says “no service” ? What do I do? Thanks

beau1 by • Level 1: Joiner
  • 1569 Views
  • 4 replies
  • 0 kudos

esim application

I need to change my plastic sim for an esim, but calling 202 is just an automated loop that hangs up if the question cannot be answered and there is no contact us window available? what do i do? Any help?

the4sh by • Level 1: Joiner
  • 467 Views
  • 2 replies
  • 0 kudos
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