Return on upgrade

[is29]

Hi, 

I recently just purchased the iphone Xr as the updrade to my previous phone, iphone 7. 

i was wondering what i would have to do to return it?

[O2Stacey]

Hi @is29 

Please see the returns help and support page. https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-policy

Hope this helps

Stacey

[Karen67]

Hi I returned my upgrade phone it's been signed for at your end but I'm still with out a phone I was told once it was signed for i could order the phone I wanted but now been told I have to wait 48 hours I need a phone for emergency can you help

[jonsie]

You will have to wait for it to be scanned back into stock and your account updated @Karen67 

[Karen67]

How long does this take please

[Karen67]

How long does this take please as when I spoke to the man b4 her told me once it was signed for at your end I could order new phone it was signed for at 7.45 this morning but now been told 48 hours

[jonsie]

Anything up to a week, sorry.

[Karen67]

Really then the man I spoke to gave me wrong information he told me once it was signed for i could order new phone

[Karen67]

Why do ppl say one thing n lie why not just tell the truth give the right info now I'm stuck with out a phone worse thing I have every done not good info o2 very poor will never do this again