Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Why is%20it%20not%20possible%20to%20fit%20IPhone7%20SIM%20card%20to%20upgraded%20IPhone11

Have failed completely to transfer existing IPhone7 SIM card to upgraded IPhone11 despite Customer Services people insisting it should fit. Have tried every possible way. Any advice?TA 21

Resolved! Can’t afford bill till next week

I can’t afford my bill till next week as I’ve not been in work to covid, I ring you try and speak to someone but can never get through to anyone but still get cut off, at these times it should be more understandable for people to not afford there bil...

Mobile calling...

We're considering signing up to a couple of O2 pay monthly contracts for new phones. We live in an area of poor signal quality however so Wifi Calling is essential. We're currently unable to use Wifi calling because we bought our current phones throu...

Mobile Phones Direct / Upgrade

Has anyone taken out a contract through Mobile Phones Direct and then cancelled almost immediately? I done this 2 weeks ago as I ordered wrong handset and they recalled it from DPD so I never received handset but O2 havent sent authorisation of disco...

O2 Open - Email Address Already In Use?

Hi, I recently upgraded my through directly with you. I am trying to activate O2 Open against my tariff but it is saying this email address is already in use? This is my work email address that I am using. Thanks, Mabel Clarkson

Spendcap

I want to change my spendcap amount. Can I do this online, can’t get through to anyone on the phone

False charges

Hi I am bein charged £4.50 on bona fide mobile lt when I have never even heard of it

Upgrade gone wrong

Hello, I went through to placing an upgrade for my o2 sim and chose the iPad, I set up contract that I would have to pay £70 upfront, as that’s gone through it’s taken the money and o2 has sent no confirmation email that it will be delivered since it...

Resolved! Phone Upgrade / Sim

Hello, my current contract is due to finish. I went through the process of picking a new phone and a new tariff last night but couldn’t complete because it asked if I would need a new nano sim. I wasn’t sure if I keep the current sim in the phone and...

Resolved! pay off remaining contract and change to sim only

HiCan someone advise on how i pay the rest of my contract off {think i have a month left}and get a sim only card please

O2

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