Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Data usage exceeding actual data usage!

My bill for this month began on 20th April. Due to the quarantine I have been at home with fibre optic broadband and have not used my data outside of the house much at all, due to the lockdown. My bill tells me that I have almost used all of my data ...

My NHS discount

Hello, on my latest bill my NHS discount has disappeared. I have the 10GB bolt on for being an NHS worker. But for some reason my usual discount has gone. I haven’t changed jobs and or plans. Just paid device off. Please advise? Has this happened to ...

New iPad how to swap sim over

My husband got me an upgrade to new iPad I put my sim in it from my other iPad but not working do I need to do something to swap it over

Extras

Just got an upgrade and got Disney+ free for 6 months. Am I still allowed to get Apple TV on my phone and will that be free as well?

View Last Few Bills

Hi there. I asked o2 to close my account. You took money from me just a couple of days ago. I am however unable to view any of my previous bill details. I have only basic access to my account login. I want to be able to print off my bills for the las...

Resolved! Trying to change contact details, o2 is sending confirmation texts to my ipad phone number

Hi there, I am trying to change my payment details and address for my ipad pay monthly account. My mobile phone number is registered under my account details, but when I try to change the address or payment details, the number associated with my ipad...

Tariff should have reduced

I received a letter recently in the last month or so saying im over my 12m contract and good news my tariff was going down.I thought great as I wouldn't mind keeping my phone a little longer and threw away the letter. However my bill hasn't gone down...

First bill on O2 refresh

Hi I have just switched to O2 refresh and my 1st bill is due soon my airtime bill has a balance due and undernesth the words make a payment but I pay by direct debit. Do I still have to pay by card or will it just come out by direct debit can't get i...

I can’t get in touch with collections team

Hi,I’m trying to get hold of the collections team and multiple advisors have attempted to put me through to the collections department but I keep being taken to the main menu.I was given a direct number (08000325302)But I still just get taken to the ...

My bill

I'm having trouble paying my latest bill , due to covid 19 and been layed off from work . My husband on we has had help with his bill phoned them up no issue , how do I get help with my bill as I cannot seen to contact anyone regarding this issue .

O2

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