Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Claiming money back

I’m waiting on 150 going back into my bank account which I have been charged for sim contract I have never even received been waiting 3 weeks can anyone help on what I should do as I have just spoke to billing and he said he can’t help me and put the...

Charging a different rate than agreed

i have recently changed tariffs,I was told that because I had been a loyal customer my tariff would be £25 per month instead of the normal £28 a month,I am now being charged £28 per month and there does not appear anywhere to get a satisfactory answe...

Resolved! Why is my bill not what my contract says, even though I have not used anything extra?

I have two accounts and neither are charged the correct amount. I'm being charge 54p too much on one and 94p too much on another. Zero extra charges on both bills. Previously, the correct amount was charged. Anyone got any ideas? Thanks

Resolved! Wrong Network showing on phone

Hi, I've recently bouight a Huawei P30 Pro on 02, switching from EE. When the phone first arrived, before my number had ported over, I put my old EE Sim card in, so that I could contine with the same number until the switch. The switch went through o...

Where is my order

Hi, I ordered a SIM card 2 days ago and it’s showing as delivered and the contract has started (I’ve been billed) please help? My order number is POST8914417

NHS discount - blue light card

I want to switch to a new contract package - 18 months £11pm SIM only 4GB SIM only package. I cannot apply the 25% NHS blue light crad NHS discount. How do I do this? Can't get through to customer services to discuss. Many Thanks

Resolved! Where is my order

Hi I ordered the Apple Watch s5 on 8.4.20 I received all the emails containing the terms and conditions and the email to state order was accepted! Today a week later the upfront payment has been returned! I’ve not had a dispatch email either? Does th...

Upgrade - phone not delivered

My wife and I both upgraded on 12/4/20 through the o2 app.My wifes phone arrived on 15/4/20 by post.My phone hasnt arrived although I have a text from DPD couriers saying it would be delivered by 14/4/20.I have contacted DPD who say they do not have ...

Smashed screen

Hi dropped my phone and the whole screen has smashed. I can barely read it through the cracks which are over the whole screen.I think I am insured. Is there any way to order a new phone?

Resolved! Disney plus, 12 months, 2 phones

Hi, I have 3 phones registered under MyO2. I recently upgraded my wife's phone and got the 6 months Disney which is setup and working.I was going to upgrade my own phone and wondered if I can apply the 6 months free extra to the existing Disney accou...

custom-community-header-logo.text

Forum Posts