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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 330105 Views
  • 2 replies
  • 2 kudos

Resolved! Activating my SIM?

Good evening,I've recently switched over from EE, and got my new SIM. After I got a text saying to not turn on my phone until after 6pm, I turned it on not long after, only to find that it's not activated. It recognises that it's am O2 card, and the ...

Hiramaky by • Level 1: Joiner
  • 1987 Views
  • 9 replies
  • 0 kudos

Resolved! Why Can't I downgrade my Airtime plan? Why does it go up if I upgrade my device?

Hello, I want to know how I can lower my tariff. It is currently on the airtime plan (unlimited calls and too much data) costing over £20 per month. There are no options online to do this - I have checked several times and I cannot even request it. T...

Call abroad

I cant call abroad on mobile phone nuMber

Katazyna by • Level 1: Joiner
  • 456 Views
  • 1 replies
  • 0 kudos

Resolved! Phone rwpair

I had a smudge mark appear on my screen when you rub it it goes away then after a few minutes comes straight back help

Donna771 by • Level 1: Joiner
  • 1069 Views
  • 4 replies
  • 0 kudos

Resolved! Upgrade data query.

Hi. I’m wanting to upgrade to an iPhone 11 128gb. The minimum data on the options I can select for that is 5G. However I don’t need that much data and want to make my monthly airtime payment as small as possible.Does anyone know how it is possible th...

Keep my number

Hi there everyone my girlfriend just got an Iphone SE 2020 64GB red 24 Month contract Mobilephonesdirect (Arrived Yesterday) She has an old contract with Tesco and wants to transfer her number over to o2... (Has Tesco Pac Code) I whatsapp video calle...

ITFCJosh by • Level 3: Thinker
  • 4187 Views
  • 27 replies
  • 0 kudos

Resolved! eSiM

Hi, What eSiM deals are available? 

Rho by • Level 1: Joiner
  • 510 Views
  • 1 replies
  • 0 kudos

Resolved! Moving to O2 - How do I give my PAC Code?

Hello all, just wondering if you could help a newbie. I have changed from Vodafone to 02 and need to give my PAC code to change my number over, I cannot find anywhere to do this and I cannot call - can you help? Thanks

Data has not refreshed

My data was supposed to refresh today but has not and is saying I have to wait 30 days please help

Shaz123 by • Level 1: Joiner
  • 591 Views
  • 2 replies
  • 0 kudos
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