Solved: Disney+ log in

staceykrlic · ‎03-06-2020

Hi all,

I upgraded my phone recently and added the free Disney+ for 6 months extra. I've been and claimed the offer via My O2 but when I try and log in to Disney+ it says I'm not subscribed. Also, there was an offer on when I upgraded - spend £20 on a case and get a free charging station - I've never received it. Any advice would be very gratefully received, thank you!

MI5 · ‎03-06-2020

@staceykrlic

You'll need to call customer service Guide: Coronavirus Community Help and Support

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎03-06-2020

@staceykrlic

You'll need to call customer service Guide: Coronavirus Community Help and Support

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

staceykrlic · ‎03-06-2020

Thank you, all sorted - I’d mistyped my email address when I registered! 🙈

MI5 · ‎03-06-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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