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Problem upgrading

StephenHowarth
Level 1: Joiner
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‎02-06-2020 08:45 - edited ‎02-06-2020 08:47

‎02-06-2020 08:45 - edited ‎02-06-2020 08:47

I'm trying to upgrade my phone but when I go through the process on the website the "Go to Basket" button is greyed out so I can't complete the purchase. What do I do now? Have tried calling customer support but upgrade support not available until 10am and I will be at work.

 

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MI5
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on ‎02-06-2020 08:50

on ‎02-06-2020 08:50

@StephenHowarth 

Try a different browser or try through the MyO2 app.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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StephenHowarth
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on ‎02-06-2020 09:02

on ‎02-06-2020 09:02

I've tried Chrome and Firefox with the same result. Can't use the app as my phone is broken, which is why I'm upgrading

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MI5
Level 94: Supreme
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on ‎02-06-2020 09:04

on ‎02-06-2020 09:04

@StephenHowarth 

Can't offer anything else other than calling.

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎02-06-2020 09:05

on ‎02-06-2020 09:05

Then contact O2. All numbers including Skype in this guide Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

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LukasB
Former Staff
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on ‎03-06-2020 12:23

on ‎03-06-2020 12:23

Hey @StephenHowarth just checking on you. Did you manage to upgrade or are you still having trouble with this?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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