Back in December my phone was hacked by fraudsters. They somehow managed to get a new sim and got it activated.
At the time I recieved some strange calls. I gave no personal information and called 02. They advised me it was probably fraudulent activity.
A few days later I got a text from 02 asking me about the quality of service I recieved from thier help centre. I said it was ok but nothing more.
A day later I recieved texts asking me to enter the code that had been sent to me in order to activate my sim card!......I hadn't asked for one.
I did nothing. But, within mins my account had been taken over by fraudsters. They used my phone as a verification tool to change me email account and online banking. Within 2 hours over £11000 had been removed.
The point of this post is.....who is at fault? Me or 02.
02 provide the security, or should do? But when I complained they have remained consistent that I activated the authorisation code.....which I did not. Are 02 at fault?
