data bolt on

[l8311]

I've run out of data so I upgraded to 50GB which starts on the 26th of May. I need to add a bolt on in the meantime but the app nor the webpage allow me to select this. It just comes up with a message saying I've upgraded my Tarif without giving me the bolt on options.

[MI5]

@l8311 

You can't add a bolt on with a tariff change in progress. Call customer service and they should be able to add it Guide: Coronavirus Community Help and Support 

[l8311]

thanks- that's annoying. They don't appear to have any phonelines open- they're saying emergencies only... Do you know if there's a working number or online chat that is currently accessible?

[KingAmo]

@I8311

Live chat is currently not available.
You have to call any of these numbers in the article
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

When you're given the options you can choose either reporting a stolen/lost device.

[MI5]

@l8311 

Just choose any option or say fraud to get through.

Once connected, they will help you.