mobiles.co.uk

[aisha12]

so i ordered an o2 contract off of the website mobiles.co.uk and my monthly bill hasn’t transferred and i’m not getting any of the data or anything from what i signed up for and am still paying for my old sim only contract and this is the only thing i can use. i can’t figure out why or how to get the add ons i’m paying for my new contract onto my phone

[Cleoriff]

@aisha12 

Contact O2. All numbers are in this guide Guide: Coronavirus Community Help and Support 

[jonsie · Accepted solution]

You need to call O2 and ask them to migrate your number to the new contract

That will terminate your old contract and your next bill would be adjusted @aisha12 

Guide: Coronavirus Community Help and Support