Hi A device plan has to always be linked to an airtime plan, however you
are able to amend your airtime plan via the MyO2 app to one which better
suits your needs, you can amend the plan once a bill cycle if required.
Hi Yes you are correct O2 bill a month in advance and will generate the
bill 14 days prior taking the direct debit. If you would like to move
your number across please complete the following form:
https://www.o2.co.uk/help/phones-sims-and-devices/how...
Hi The phone maybe using data in the background, you can view how much
data is being used be different apps and can disable background data
usage: Andriod:Settings > mobile network > data usage iPhone:Settings >
Mobile Data > scroll down to view The ...
Hi Please check within the call settings and see if you have WIFI and/
or 4G calling enabled sometimes disabling this will help, for more
information please check out
https://www.o2.co.uk/help/network-coverage-and-international/wifi-and-4g-calling
Hi We would recommend calling O2, but be mindful of the current waiting
time's, you may be eligible via the MyO2 app for upgrade option which
will meet your needs going forward so please have a look. Finally if you
still require help check out furthe...
