Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

picture messaging

Has anybody else been having problems sending and recieving picture messages, have not been able to send or recieve them for three weeks now and of course o2 are no help just now

Will my bill be doubled?

So I have a pay monthly tarried, my bill is due on the 8th may...I was running out data and noticed on the app I could upgrade my tariff which I ended up getting a better deal, £15 for 20gb data and 6 months free Disney+ (I was already paying £15.40 ...

Port number validation exception

Hello! I am trying to port my number from 3 but I keep receiving a validation error from BluePrism (below) I am wondering if this is because when entering the security details on the form it asks for the following Enter the characters from your passw...

importing nunber

can somebody help?I have completed the online form 4 times to bring my number from ID mobile with the PAC code. I then receive an email from blue prism stating they are unable to verify my security details. I really want to keep my ID number any sugg...

Broken phone, can i get a replacement or do I have to pay off broken phone first?

I have literally just broken my phone, the led screen behind the glass is all glitched, sort of how a tv looks when its broken. I am on a monthly payment, due to finish 2021. What am i to do, as of the covid-19 situation I am out of work with no mean...

Premium numbers

I can't call or text premium numbers such as short numbers for donating to charities or voting on TV shows like Strictly

Unlatch code unsucessful

I have been sent the unlatching code 3 times, the sane number and each time it is unsucessful.I'm an trying ti use my Libster chip in my o2 fone.

Message not sent, phone number formatted incorrectly.

Hi! I'm based in the UK and I've been attempting to message an American phone number, but every time I do I receive the error message "Message not sent. Phone number formatted incorrectly." This is with all international numbers, as I tried to messag...

Activating a new sim to an already contract phone

Hi guys This question has probably been asked so many times, but im getting quite frustrated at not getting anywhere via 202 when called. I am a contract iphone user and have recently upgraged to the iphone 11..... A new sim was sent and received tod...

Leaving O2 but paying for a second family member

My contract is up bu my account is also paying for a second family member Can I stop paying for my own phone and continue to pay for the other? Basically I want to leave 02 but I'm happy to keep paying for my other family member

O2

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