Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Exchange my upgrade

I have upgraded my phone to a iPhone XR on 20th April and found I do not like the phone as it is to big, can I cancel using the cooling off period and exchange for SE Model.?

Bill

I’ve recently added the Disney plus subscription onto my pay monthly bill which includes a £2 discount, my bill is now nearly double, with it adding £7 which is more than the Disney plus subscription itself! And doesn’t seem to include the discounts,...

Family Plan query

I’ve just upgraded my device and tried to add it to a Family Plan.We have 6 devices at the same billing address across 2 bills. Looking at the T’s&C’s this should make the new device acceptable for a Family Plan discount as the T’s&C’s state ‘bill/s’...

Upgrade

I'm due upgrade due to O2 ending business with carphone warehouse,do I have to go for a handset or can I go for sim only? Does anyone know

Frustrated Disabled Customer

Hi my current contract ends on 23rd May 2020 and I unless I can change my current tariff to one that meets my needs for £20 or less I don't want to continue my contract which is nearly £50 a month. I have seen a sim only tariff advertised for £20 a m...