keeping number moving one O2 contract to new O2 contract

[scott123]

HI, recently received my new Samsung Galaxy that i bought through Affordable mobiles. Wanted to move from O2 contract and old phone to a new contract with O2 on new phone and keep my number.

I received a new phone and SIM and before I got a chance to get a PAC code from my old phone O2 switched the SIM off. 

Can I still bring my old number? Is O2 in the process of switching the number? How long will this take if this is the case?

Ive no idea what is happening and simply cant get through to O2. Its impossible.....

More info

More info

[MI5]

@scott123 

You can't use a PAC to stay on the same network.

You'll need to call O2 to see where your number is and if it can be migrated to new contract.

Guide: Coronavirus Community Help and Support 

The best number to get through seems to be
0800 587 4005

[scott123]

Hi, Ive just called affordable and unfortunately i gave them a stac code. does this mean my old number is gone forever?

[gmarkj]

Call o2 customer services and tell them what happened.
They MIGHT be able to get it but no guarantees...

[scott123]

Thanks Mi5. that number went through straight away. currently on hold to them....

Apaarently they put me down as going to a competitor when ive just changed contracts. the call handler is away having a word to find out whats happened.

[MI5]

@scott123 

Fingers crossed 

[scott123]

Im on hold just now

More info

[scott123]

2nd call handler now.....

[scott123]

on hold again......

[scott123]

now getting hold of someone else to try to get it back for me.

on hold again..