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Access to my account

Blue217
Level 1: Joiner
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Following a case of fraud (which is now resolved) I obtained a new number with a new provider. I now need to close my old O2 account but I can't access it because the fraudster changed my password and other details. I have tried using my old sim with my old number as customer services said that they can send me a code. However when I inserted my old sim I cannot make or receive calls and texts. I don't know if this is because the account is already closed (but O2 are still billing me for that number) or the sim is damaged (although my phone recognises the Sim number). Any suggestions about what I can do? I seem to be going around in circles! Thanks

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MI5
Level 94: Supreme
  • 150626 Posts
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@Blue217 

The old way of cancelling Here

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 150626 Posts
  • 645 Topics
  • 28689 Solutions
Registered:

@Blue217 

The old way of cancelling Here

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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