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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Name change

Hello, I have typed my first name wrong on my account it says Davis but my name is David

I need to sort out my O2 bill. I was put on an O2 subscription as a part of my Virgin Media wifi use

I have never used an O2 sim. I was assigned one by a Virgin Media employee as a part of some "deal". I was misinformed and have been paying O2 a sim fee for the last year. I haven't even used the sim. Now I'm trying to pay a final bill and cancel my ...

Un needed SIM account

I have two SIM cards, iPhone and iPad.I no longer need the iPad SIM and which to cancel this account. Can somebody help me to stop going around the O2 website in circles and not finding a straight forward metod of doing this.Thanks (hopefully)

Lost my SIM card can’t access app

Hi, your support has not been able to help at all as they won’t speak to me unless I can log into the app. I lost my card months ago and have never actually used it. I need a new SIM card and I need to keep my current number. I’ve been a customer sin...

Date of renewal

Hi, I would like to know when my contract will finish as I don’t want to renew it because I move to an area that the signal is very bad and can’t use phone data and calls thank you

Resolved! Roaming abroad

I am on holiday for a further 16 days, i have ran out of 02 roaming data. Is there a package i can buy to be able to use my phone abroad thanks

renew bundle

Hello, i’ve got 15£ rolling plan on 1st August, and today i got text that my internet data is gone, first of all, it is impossible to use 30gb in 10 days to me.Secondly, i’ve changed back to my 15£ big bundle, and i cant renew my big bundle to get in...

Not registered on network

I can't make call or access my 4g network all of the sudden, and nothing has been changed or removed

Resolved! Esim????

Hi there, i just got my new device with O2 and it said to go with an esim, however, i haven't been able to get access or activate it at all. Ive log in to my o2 account and try to find a solution but i see nothing too. Im worried if im not able to do...

Resolved! PAC

Is there another way to receive my PAC other than via SMS? As there is something wrong with my messages, they are not going through. I need my PAC to switch back to myold provider

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