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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Clarification on Bolt on and O2 Travel

Apologies if I seem a little silly, but I have just renewed my package and have been offered some extra's. I have the normal 25GB Fair Use Data included for Eurozone. I am travelling to Turkey soon and, I know this is not covered under the 25GB or ca...

Pay last bill

Hi I need to pay 14.92 as my last bill bit o2 didn't take the direct debit yesterday I then got a reminder today but when I try and pay on my o2 it just says you have no products or services with us and doesn't show the bill and when I tried calling ...

Resolved! I need my PUK code

My phone has locked me out.It's asking for my PUK code. I'm trying to get my PUK code from My O2. My O2 is trying to get me to verify my identity with a OTP text. I can't access the text because I am locked out of my phone. Can a human please help me...

I cannot login

I cannot login.

Resolved! My O2 with 2nd SIM card

A couple of years back Virgin offerdd me an upgrade including a secomd O2 SIM card to be used in my wife's mobile.I have set up My O2 for my own SIM years ago - but how do I add my wife's SIM?Do I have to create a second O2 account with her details?