Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

end of contract

i have terminated the contract with virgin since we moved into another city and they have no coverage here. we got the confirmation from virgin that the contract ended. the contract with them came with one o2 sim , how can we cancel the sim as well ?

How can I correct my first name

You have my first name as a shortened version of my full name. How can I get this changed? Under MyO2 I can edit my name but it then wants a marriage certificate or proof of name change. Neither is relevant all I need is the name changed from, for ex...

cancel bolt on

I have just added a bolt on for Zone 2 but want to change it

The order was for 6GB data, confirmation state 3GB,

When I received the confirmation it stated 3GB instead of 6GB. I contacted O2 to queried it and was told that as it was a new account when the account was up and running after 14 days it will automatically change to 6GB. However the first bill receiv...

Track order

Hello; I was due to receive my phone today. It has not arrived. my number has already been transferred and my old account (ee) deactivated. im now left with no new phone and no phone to use. I can’t log in to my o2 as it required a code to be sent my...

new contract and eSIM issue abroad

I switched from Vodafone to O2 yesterday and was trying to activate my eSIM, however I am still on hols out of UK, would it be possible that the activation does not work as I am abroad ? thx

Upgrade iPhone

When I go on the O2 app to try and upgrade my phone the app only lets me select the other sim on my account (which is to open our gate!) and not my own phone. Can anyone help please?

Resolved! Which am I getting - E-Sim or Physical SIM ?

Hi Opened a new account yesterday for a VOLT O2 SIM only plan via customer call centre and the sales person said I should receive my new SIM next day (bit ambitious ??), yet when looking on MY O2 it states I have an E-Sim Profile waiting to be activa...

Resolved! Replacing my sim with no number

Hi there. I got a iphone replacement yesterday and I want to put my eSIM on the new iPhone so I’ve logged into my o2 but in order to do so you guys need to send text codes to my number but I don’t have a sim on this phone so I have no service. Is the...

Ending contract

Hello, i am looking to end my contract. I have requested my PAC code but it is not telling me if I have ended my contract. I just wanted to confirm whether or not my contract has been terminated after I have requested the PAC code or do I need to do ...

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