My O2 with 2nd SIM card

[richard256]

A couple of years back Virgin offerdd me an upgrade including a secomd O2 SIM card to be used in my wife's mobile.

I have set up My O2 for my own SIM years ago - but how do I add my wife's SIM?

Do I have to create a second O2 account with her details?

[MI5 · Accepted solution]

@richard256 

O2 have messed up a system update which is affecting thousands of customers.

1) You can use alternative email to gain access. Give this to O2.

2) Or you can also request the original email to be released from the original account, and this can then be added to the migrated 360 account (this can take up to 28 days, however should be done sooner) 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

[richard256]

Thanks - I'll contact O2 and try to set up a second email for this second SIM.

[MI5]

You're welcome @richard256