Solved: Name change

Anonymous · ‎04-11-2014

I have recently got married and wish to change my name on my account. I can't find anywhere on your website to do this. Please can you advise where to look?

MI5 · ‎04-11-2014

You need to write into O2 with a copy of your marriage cert and the details of the account you wish to change
Telefónica UK Limited
Correspondence Department

PO BOX 694

Winchester

SO23 5AP

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous · ‎04-11-2014

You need to call O2 Customer Services. 202 for Contract. 4445 for PAYG. 8002 for Business.

MI5 · ‎04-11-2014

You need to write into O2 with a copy of your marriage cert and the details of the account you wish to change
Telefónica UK Limited
Correspondence Department

PO BOX 694

Winchester

SO23 5AP

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎04-11-2014

Thank you. I tried that. Just get a call failed tone every time I try ringing 202. Any other ideas?

Anonymous · ‎04-11-2014

I guess I'll have to do it the old fashioned way then! Thanks ...

MI5 · ‎04-11-2014

No worries, you can't do it by phone anyway as they need to see proof

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎04-11-2014

No worries.

Be aware tge phone lines apparently have been busy so try to be patient if you try again

Bambino · ‎04-11-2014

As MI5 has said, you can't make the change over the phone, so don't waste your time trying to call.

I DO NOT WORK FOR O2

Cleoriff · ‎04-11-2014

And I thought it couldn't be done by phone?.....

EDIT...Snap @Bambino

Veritas Numquam Perit

Bambino · ‎04-11-2014

Snap @Cleoriff

I DO NOT WORK FOR O2

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