Name change

[Anonymous]

I have recently got married and wish to change my name on my account.  I can't find anywhere on your website to do this.  Please can you advise where to look?

[Anonymous]

You need to call O2 Customer Services. 202 for Contract. 4445 for PAYG. 8002 for Business.

[MI5 · Accepted solution]

You need to write into O2 with a copy of your marriage cert and the details of the account you wish to change
Telefónica UK Limited
Correspondence Department

PO BOX 694

Winchester

SO23 5AP

[Anonymous]

Thank you.  I tried that.  Just get a call failed tone every time I try ringing 202.  Any other ideas?

[Anonymous]

I guess I'll have to do it the old fashioned way then!  Thanks ...

[MI5]

No worries, you can't do it by phone anyway as they need to see proof

[Anonymous]

No worries.

Be aware tge phone lines apparently have been busy so try to be patient if you try again

[Bambino]

As MI5 has said, you can't make the change over the phone, so don't waste your time trying to call.

[Cleoriff]

And I thought it couldn't be done by phone?.....

EDIT...Snap @Bambino 

[Bambino]

Snap @Cleoriff