My device is shown as incorrect when I log into my account

[Jadpwd]

When I log into my account it shows the wrong handset , the tariff shown is correct but handset is not this is after upgrading my phone 

[MI5 · Accepted solution]

@Jadpwd 

It should update automatically eventually but if not give customer services a call Guide: How to find help & contact O2 

In the meantime, you can login to your MyO2 online and edit the phone name by clicking on the pencil symbol next to the device name,

[TallTrees]

Hi @Jadpwd
Just a note to add if you are contacting customer services call early 08.00 or 08.30 am they have more time then.
Good luck and welcome to the o2 community forum ❄☃️❄☃️❄☃️

[Martin-O2]

@Jadpwd how are you getting on with this one? Is it sorted or do you still need some help? 

[Jadpwd]

No I cannot locate a pencil icon when I log onto my account

[MI5]

[Jadpwd]

I located pencil and changed its name, however the details are still showing old hanset

[MI5]

As I said, this just edits the name.
If the actual details don't update, you need to call customer service.
They should, however, update automatically if you wait long enough.