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Just upgraded but not happy

Andrewolf79
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on ‎14-12-2019 01:11 - last edited on ‎16-12-2019 13:17 by

on ‎14-12-2019 01:11 - last edited on ‎16-12-2019 13:17 by

 

Upgraded yesterday from 20gb a Month but it appears today I have 10gb a month of allowance and a phone I don't like. Can I change it Back to my old plan and return the phone?

 

 

[Edit: title changed so it's easier to read]

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Bambino
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on ‎14-12-2019 02:34

on ‎14-12-2019 02:34

@Andrewolf79 I'm not certain if the change your mind policy applies to upgrades. The second 10gb might be added as a bolt-on. You'll have to speak to customer service about the phone. Best time to call is 8-8.30 am. https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201416

I DO NOT WORK FOR O2



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jonsie
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on ‎14-12-2019 07:25

on ‎14-12-2019 07:25

If you don't like the phone then yes return it under the 14 day change of mind policy. Be aware that your old tariff may not be available if it's an older tariff.

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THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
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MI5
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on ‎14-12-2019 08:20

on ‎14-12-2019 08:20

@Andrewolf79 

Change of mind policy explained here https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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