Just upgraded but not happy

[Andrewolf79]

Upgraded yesterday from 20gb a Month but it appears today I have 10gb a month of allowance and a phone I don't like. Can I change it Back to my old plan and return the phone?

[Edit: title changed so it's easier to read]

[Bambino]

@Andrewolf79 I'm not certain if the change your mind policy applies to upgrades. The second 10gb might be added as a bolt-on. You'll have to speak to customer service about the phone. Best time to call is 8-8.30 am. https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201416

[jonsie]

If you don't like the phone then yes return it under the 14 day change of mind policy. Be aware that your old tariff may not be available if it's an older tariff.

[MI5]

@Andrewolf79 

Change of mind policy explained here https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy