Solved: My device is shown as incorrect when I log into my...

Jadpwd · ‎03-12-2019

When I log into my account it shows the wrong handset , the tariff shown is correct but handset is not this is after upgrading my phone

MI5 · ‎03-12-2019

@Jadpwd

It should update automatically eventually but if not give customer services a call Guide: How to find help & contact O2

In the meantime, you can login to your MyO2 online and edit the phone name by clicking on the pencil symbol next to the device name,

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎03-12-2019

@Jadpwd

It should update automatically eventually but if not give customer services a call Guide: How to find help & contact O2

In the meantime, you can login to your MyO2 online and edit the phone name by clicking on the pencil symbol next to the device name,

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

TallTrees · ‎03-12-2019

Hi @Jadpwd
Just a note to add if you are contacting customer services call early 08.00 or 08.30 am they have more time then.
Good luck and welcome to the o2 community forum ❄☃️❄☃️❄☃️

HAPPINESS IS BEE SHAPED

Martin-O2 · ‎04-12-2019

@Jadpwd how are you getting on with this one? Is it sorted or do you still need some help?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Jadpwd · ‎11-12-2019

No I cannot locate a pencil icon when I log onto my account

MI5 · ‎11-12-2019

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Jadpwd · ‎14-12-2019

I located pencil and changed its name, however the details are still showing old hanset

MI5 · ‎14-12-2019

As I said, this just edits the name.
If the actual details don't update, you need to call customer service.
They should, however, update automatically if you wait long enough.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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