Cookies on O2

We use cookies to help you get the best experience from our site and show you more relevant products. Carry on browsing without changing your settings if you agree to our use of cookies. See our cookie policy and find out how to manage cookies. The cookies we use include analytics and advertising cookies.

Welcome to the O2 Community

 
Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Anonymous
Posts: 0
Accepted Solution

My date of birth is wrong. How to change it

on ‎08-11-2017 19:45

Hi, how do I change my DOB

Report Content
Message 1 of 13 (2,244 Views)
Reply
0 Kudos
MI5
Posts: 114,302
Topics: 569
Solutions: 15,421
Registered: ‎04-04-2012

Re: My date of birth is wrong. How to change it

on ‎08-11-2017 19:47

Call customer services and be prepared to email or fax a copy of your birth certificate.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Report Content
Message 2 of 13 (2,242 Views)
Reply
Community Manager
Community Manager
Martin-O2
Posts: 7,442
Registered: ‎18-02-2016

Re: My date of birth is wrong. How to change it

on ‎09-11-2017 12:06

Welcome to the forums @Anonymous! You should be fine if you follow the above advice and contact customer services but if you have any further questions please let us know wink

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature

Report Content
Message 3 of 13 (2,212 Views)
Reply
0 Kudos
Level 1: Joiner
2frustrated
Posts: 7
Registered: ‎05-12-2017

Re: My date of birth is wrong. How to change it

on ‎05-12-2017 17:43

Hi

 

I have the same issue but when I talk to customer services, they told me thy cannot do this as I am a PAYG customer. It seems the above advice given only applies to Pay Monthly customers.

 

I find it strange I cannot change my own details and customer services cannot help.

 

Please advise.

Report Content
Message 4 of 13 (2,072 Views)
Reply
0 Kudos
MI5
Posts: 114,302
Topics: 569
Solutions: 15,421
Registered: ‎04-04-2012

Re: My date of birth is wrong. How to change it

on ‎05-12-2017 17:49

Sounds like a load of bull to me - call again and speak to someone else, but it is really crucial that it is correct?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Report Content
Message 5 of 13 (2,067 Views)
Reply
0 Kudos
jonsie
Posts: 83,252
Topics: 577
Solutions: 4,096
Registered: ‎04-01-2009

Re: My date of birth is wrong. How to change it

on ‎05-12-2017 18:06

O2 have a responsibility to allow you to amend incorrect details. 

Though I too wonder why it's necessary unless like me, you are one of those people who hate things to be wrong.

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

The smallest good deed is better than the greatest intention

unnamed
Funniest-Member
protectnhsislandechoanimated-cat-image-0516
Report Content
Message 6 of 13 (2,064 Views)
Reply
0 Kudos
Level 1: Joiner
2frustrated
Posts: 7
Registered: ‎05-12-2017

Re: My date of birth is wrong. How to change it

on ‎05-12-2017 22:10

Thanks MI5. I've actually talked to 5 people and the chatbot - all gave me the same answer!

Report Content
Message 7 of 13 (2,050 Views)
Reply
0 Kudos
Level 1: Joiner
2frustrated
Posts: 7
Registered: ‎05-12-2017

Re: My date of birth is wrong. How to change it

on ‎05-12-2017 22:12

@jonsie I am like you and hate these things to be wrong - call it OCD.

I wouldn't mind but it is completely wrong. My DOB is 1/1/1900 and my name is NA! 
Report Content
Message 8 of 13 (2,048 Views)
Reply
0 Kudos
MI5
Posts: 114,302
Topics: 569
Solutions: 15,421
Registered: ‎04-04-2012

Re: My date of birth is wrong. How to change it

on ‎05-12-2017 22:19

@2frustrated wrote:
I wouldn't mind but it is completely wrong. My DOB is 1/1/1900 and my name is NA! 

Well at least no one will find you Happy Dance

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Report Content
Message 9 of 13 (2,043 Views)
Reply
0 Kudos
jonsie
Posts: 83,252
Topics: 577
Solutions: 4,096
Registered: ‎04-01-2009

Re: My date of birth is wrong. How to change it

on ‎05-12-2017 22:21

No ID theft either.... win win

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

The smallest good deed is better than the greatest intention

unnamed
Funniest-Member
protectnhsislandechoanimated-cat-image-0516
Report Content
Message 10 of 13 (2,041 Views)
Reply
0 Kudos