Solved: My date of birth is wrong. How to change it

Anonymous · ‎08-11-2017

Hi, how do I change my DOB

MI5 · ‎08-11-2017

Call customer services and be prepared to email or fax a copy of your birth certificate.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎08-11-2017

Call customer services and be prepared to email or fax a copy of your birth certificate.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎09-11-2017

Welcome to the forums @Anonymous! You should be fine if you follow the above advice and contact customer services but if you have any further questions please let us know

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

2frustrated · ‎05-12-2017

Hi

I have the same issue but when I talk to customer services, they told me thy cannot do this as I am a PAYG customer. It seems the above advice given only applies to Pay Monthly customers.

I find it strange I cannot change my own details and customer services cannot help.

Please advise.

MI5 · ‎05-12-2017

Sounds like a load of bull to me - call again and speak to someone else, but it is really crucial that it is correct?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎05-12-2017

O2 have a responsibility to allow you to amend incorrect details.

Though I too wonder why it's necessary unless like me, you are one of those people who hate things to be wrong.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

2frustrated · ‎05-12-2017

Thanks MI5. I've actually talked to 5 people and the chatbot - all gave me the same answer!

2frustrated · ‎05-12-2017

@jonsie I am like you and hate these things to be wrong - call it OCD.

I wouldn't mind but it is completely wrong. My DOB is 1/1/1900 and my name is NA!

MI5 · ‎05-12-2017

@2frustrated wrote:
I wouldn't mind but it is completely wrong. My DOB is 1/1/1900 and my name is NA!

Well at least no one will find you

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎05-12-2017

No ID theft either.... win win

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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