Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Posts: 0
Accepted Solution

Data usage

Hi, I have just recently joined o2 I have a pay monthly phone contract which comes with 12gb of data I have just received a text message from o2 saying that I have nearly used 80% of my data so I checked my o2 app but it says I still have 9gb left out of 12. Can anybody help? Does this mean I’m going to run out of data? very confused.
Posts: 115,706
Topics: 571
Solutions: 15,885
Registered: ‎04-04-2012

Re: Data usage

If yours is one with extra data it seems you still get the warning when the base data runs low but your extra data is a bolt on so it will kick in when the base data runs out.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 12: Nimble
Posts: 339
Registered: ‎15-12-2014

Re: Data usage

It can also take a bit of time to update my O2. could be you had a heavy data session and my O2 hasn't updated