Solved: Data usage

Anonymous · ‎06-12-2017

Hi, I have just recently joined o2 I have a pay monthly phone contract which comes with 12gb of data I have just received a text message from o2 saying that I have nearly used 80% of my data so I checked my o2 app but it says I still have 9gb left out of 12. Can anybody help? Does this mean I’m going to run out of data? very confused.

MI5 · ‎06-12-2017

If yours is one with extra data it seems you still get the warning when the base data runs low but your extra data is a bolt on so it will kick in when the base data runs out.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎06-12-2017

If yours is one with extra data it seems you still get the warning when the base data runs low but your extra data is a bolt on so it will kick in when the base data runs out.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jezza1234 · ‎06-12-2017

It can also take a bit of time to update my O2. could be you had a heavy data session and my O2 hasn't updated

O2

Data usage

Calls dropped soon as dialed

Access to billing / phone plan etc

Phone no longer tied to my account

O2 Travel (for O2 Travel Inclusive Zone) Bolt On

Error code 14