Mobile Coverage in Kenya

[Anonymous]

I am in Kenya on holiday with my wife.  My wife has O2 Pay as You Go.  I have an O2 monthly account.  My wife has mobile coverage serviced by a company called Aertel.  I have no mobile coverage at all.  Why not?

Why don't I try to get a solution from Live Chat - because I have a flaky internet connection that keeps going down.

[Anonymous]

Hi,

Ring 02 on 

+44 844 809 0200

The 02 travel info link is

http://www.o2.co.uk/international/o2-travel

[Anonymous · Accepted solution]

Could be that your account isnt set up for roaming in which case you would need to speak to customer services. Have you also tries manually connecting to a network?

Hope this helps

[Anonymous]

Midshipman,

Thanks for your suggestions.

Unfortunately my problem is that I do not have any mobile service, therefore I cannot phone O2 in the UK unless I pay exorbitant landline charges.  (If I try to contact O2 by phone i will be hanging on the line forever waiting for a reply.)

I have checked out the O2 travel site you suggested.  Unfortunately it only covers services in Europe.

Thanks again

Declan

[Anonymous]

Standish,

Thanks for your reply.

My mobile is configured for roaming and I have used it in a number of overseas countries, so that is not the problem.

I will try your suggestion of manually trying to connect to a service.

Regards

Declan

[Anonymous]

Standish, I tried your suggestion about manually connecting to a network in Kenya. There were about 5 3G services but I was unable to connect to any of them. However I was able to connect to one 2G service and was able to send and receive texts. Thanks Declan