12-11-2024 12:37
I suddenly lost my ability to make calls. I was told in a mobile repair shop several people came in that week with the same problem. It is not the sim error, it is not Opus who supply the coverage in Australia. It is O2 having switched off something which has disconnected my phone. Can you please restore to me the service I have paid for. The ability to use my English phone in Australia
12-11-2024 12:43
How long have you been in Australia?. O2 only allow 63 days (classed as holiday)
You need to contact O2 on social media. All info in this guide
Guide: How to find help & contact O2
Veritas Numquam Perit
12-11-2024 19:17
MAY well be that this is because your phone has been blocked by the networks in Australia because it doesn't meet certain criteria, it's all to do with the fact that 3G has been/is being switched off and between the govt and the Australian telcos some phones are being blocked. This doesn't mean that there's going to be an issue when you come back to uk, just that it's an issue whilst yr in Aus. Lots of stuff online about this - this video gives a good overview of the situation https://www.reddit.com/r/TelstraAustralia/s/YKGjXeKKr
Might be other reasons why you've got issues of course but could well be due to what's happening with the switch off.
28-11-2024 01:47 - last edited on 28-11-2024 07:32 by DanielPA
28-11-2024 01:47 - last edited on 28-11-2024 07:32 by DanielPA
Hi Tania
Thank you. I am sure this is what has happened. I wasn't here more than 63 days only perhaps 20 when this happened
My son-in- law's Australian model was switched off for a day or two
Thank you
(REMOVED)
28-11-2024 07:21
28-11-2024 07:21
Read this and follow the links
Your best hope in Australia is Vodafone
https://community.o2.co.uk/t5/Discussions-Feedback/Roaming-in-Australia/m-p/1765956#M136185