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Anonymous
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Mobile Coverage in Kenya

I am in Kenya on holiday with my wife.  My wife has O2 Pay as You Go.  I have an O2 monthly account.  My wife has mobile coverage serviced by a company called Aertel.  I have no mobile coverage at all.  Why not?

 

Why don't I try to get a solution from Live Chat - because I have a flaky internet connection that keeps going down.

Anonymous
Posts: 0

Re: Mobile Coverage in Kenya

Hi,

 

Ring 02 on 


+44 844 809 0200
 

 

 

The 02 travel info link is

 

http://www.o2.co.uk/international/o2-travel

Anonymous
Posts: 0

Re: Mobile Coverage in Kenya

[ Edited ]

Could be that your account isnt set up for roaming in which case you would need to speak to customer services. Have you also tries manually connecting to a network?

Hope this helps

Anonymous
Posts: 0

Re: Mobile Coverage in Kenya

Midshipman,

Thanks for your suggestions.

 

Unfortunately my problem is that I do not have any mobile service, therefore I cannot phone O2 in the UK unless I pay exorbitant landline charges.  (If I try to contact O2 by phone i will be hanging on the line forever waiting for a reply.)

 

I have checked out the O2 travel site you suggested.  Unfortunately it only covers services in Europe.

 

Thanks again

 

Declan

Anonymous
Posts: 0

Re: Mobile Coverage in Kenya

Standish,

 

Thanks for your reply.

 

My mobile is configured for roaming and I have used it in a number of overseas countries, so that is not the problem.

 

I will try your suggestion of manually trying to connect to a service.

 

Regards

 

Declan

Highlighted
Anonymous
Posts: 0

Re: Mobile Coverage in Kenya

Standish, I tried your suggestion about manually connecting to a network in Kenya. There were about 5 3G services but I was unable to connect to any of them. However I was able to connect to one 2G service and was able to send and receive texts. Thanks Declan