Mobile data not working after unblocking phone and getting new sim

[Santu]

Hi hi.

I lost my phone,then blocked it and sim.

My phone got handed in so I got new SIM card sent,then went to unblock my phone ,said it would be 24hours,it's now been 72.

I've tried restarting it and airplane mode with no luck.

Signal shows but there is no mobile network or network coverage as much.

Heeeelp 

[jonsie · Accepted solution]

The restriction on the sim card needs removing

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

[Santu]

Thank you for your reply.

It's been a bit frustrating as I've been on the call for days through my partner's phone and get told the same thing but nothing has changed yet.

At a loss.

[jonsie]

`The system updates around midnight each night so hopefully that should reconnect you

If not then I'm afraid it's another call to customer service in the morning

*.00am is the best time to call them

[Oxonian]

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@jonsie wrote:

*.00am is the best time to call them

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@Santu : 8.00am.