Switch Up "Get Started" button not working

StooPittaway · ‎03-09-2025

Hi all,

I am trying to do Switch Up online. I didn't realise I could before now, I've already used Switch Up a few times (last time was a year ago but in store).

When I go to the page and there is a button that says "Get Started" I click on it and nothing happens. Doesn't start loading or anything. I left it a couple of days and still the same. Tried changing browsers, tried it from my phone instead, but still the same.

Does anyone have this problem or does anyone know why it's not working at all?

Enlli · ‎03-09-2025

Not sure but we tend to advise people to do Switch Up in store. We get plenty of stories where it goes wrong online, mainly to do with returned handsets

In store it's done and dusted

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

madasaf1sh · ‎03-09-2025

@StooPittaway

DO NOT DO IT ONLINE

Do it instore, its simpler, instant and a lot less hassle, and the contract is wiped clean there and then

I repeat GO TO A STORE

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎03-09-2025

Just in case you missed it @StooPittaway

Go in store

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎03-09-2025

Maybe o2 have realised that trying to do it online causes nothing but hassle for themselves and headaches for customers @StooPittaway ?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

StooPittaway · ‎04-09-2025

You know what, I'm not saying the responses have swayed me at all, but I might go and do it in store 🤣

MI5 · ‎04-09-2025

@StooPittaway

😂 👍

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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