on 03-07-2013 21:19
I am in Kenya on holiday with my wife. My wife has O2 Pay as You Go. I have an O2 monthly account. My wife has mobile coverage serviced by a company called Aertel. I have no mobile coverage at all. Why not?
Why don't I try to get a solution from Live Chat - because I have a flaky internet connection that keeps going down.
Solved! Go to Solution.
04-07-2013 23:00 - edited 04-07-2013 23:00
Could be that your account isnt set up for roaming in which case you would need to speak to customer services. Have you also tries manually connecting to a network?
Hope this helps
on 05-07-2013 10:01
Thanks for your suggestions.
Unfortunately my problem is that I do not have any mobile service, therefore I cannot phone O2 in the UK unless I pay exorbitant landline charges. (If I try to contact O2 by phone i will be hanging on the line forever waiting for a reply.)
I have checked out the O2 travel site you suggested. Unfortunately it only covers services in Europe.
on 05-07-2013 10:05
Thanks for your reply.
My mobile is configured for roaming and I have used it in a number of overseas countries, so that is not the problem.
I will try your suggestion of manually trying to connect to a service.
on 23-07-2013 16:57