Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 121903 Views
  • 27 replies
  • 5 kudos

Customer service

O2...a public plea....please please do something to improve customer service. It's intolerably poor, you are keeping people waiting absurd lengths of time and I for one have to pay 5p per minute. It's an insult to your customers - I've been a custome...

Anonymous by Not applicable
  • 612 Views
  • 2 replies
  • 0 kudos

Resolved! Paid by bill twice by mistake- Please help!

First time posting and need some advice. Im on an o2 monthly contract of £35.95 a month. My October bill was due on the 29th October but I got my days and dates missed up and paid my bill by entering my debit card details through the 'my o2' section ...

Anonymous by Not applicable
  • 2090 Views
  • 1 replies
  • 0 kudos

Resolved! No access to 3G

I have recently renewed my o2 contract and have received a Nokia Lumia 610. Whilst I can make calls on the phone and access wifi, I cannot seem to get the phone to connect to 3G. Before anyone suggests, I have texted O2 to activate 3G and MMS. I have...

Anonymous by Not applicable
  • 21556 Views
  • 12 replies
  • 0 kudos

Resolved! 02 is such a biggest joke!!

My husband and I are so fed up with 02, they have let us down many times, especially we've been cut out of BBM and internet in the past few days (it's the third time this year!). My husband had called 02 the other day to complain that my phone servic...

Anonymous by Not applicable
  • 1073 Views
  • 5 replies
  • 0 kudos

Resolved! Auto top-up problem

I've just signed up for low balance auto top-up but did not receive any sort of confirmation after hitting the submit button. The screen just sort of refreshed itself and I was facing the same page with empty fields again. I checked my email and noth...

Anonymous by Not applicable
  • 824 Views
  • 2 replies
  • 0 kudos

Resolved! Sim card

O2 have sent me a message saying my number is going to my ordered simcard. But i haven't recieved my simcard yet and it changes it tomorrow rendering this one useless what am i supposed to do?

Anonymous by Not applicable
  • 482 Views
  • 1 replies
  • 0 kudos

Texts I send to India are not received

Hi there,I've been trying to sending texts to my girlfriend in India but she is not receiving them although I am being charged for them. I can call her from the same number and she is recieving texts fine from other mobile providers. Any help to sort...

Anonymous by Not applicable
  • 3838 Views
  • 8 replies
  • 0 kudos

Resolved! Still hating the O2 website - how to email them??

Ok so on the contact us section, where is the option to contact O2 by email? On the complaints page it even says "Our service teams are in the best position to deal with your complaint and should be the first people you contact. You can contact them ...

Anonymous by Not applicable
  • 1057 Views
  • 5 replies
  • 0 kudos

Resolved! £15 gone, can't understand why

I put £15 p-a-go on 24/10/12. I've only made a couple of calls and my credit is all gone. I'm trying to find how my credits have been used, but I can't get anywhere online.

Anonymous by Not applicable
  • 736 Views
  • 3 replies
  • 0 kudos