Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Line rental in advance?

I joined O2 in November 2011, on a 12 month sim-only contract. I paid line rental one month in advance. Last month, I changed my tariff (still on a 12 month sim-only plan). Again, I was charged one month in advance. This is where I get a bit confused...

Unbelievable...unable to pick up voicemail or activate call forward.

Ive left my phone at home today. Called O2 Customer services, as i need call forwarding activated to pin reset on my mailbox so i can pick up my messages remotely. Now i know there's been a bit of scandal people remotely hacking voicemail but ive ver...

Resolved! Top up issues online

I am in Italy and have tried to top up online. It will not recognize mynpostal code but I have a pay as u go and never gave them one. The credit card i am using is US and the site only seems to accept UK postal codes.I've tried topping up via my phon...

Resolved! RE: O2 Micro Sim Card

I need to change my present contract sim card for a micro sim card without changing my number.Is there anyone who has done this before.What do I need to do?

Resolved! European Rates

Hi, I have dialed 2202 to select European Rates but can't seem to find an option for this. On pay and go, are we automatically on European rates? A text I sent to Switzerland recently cost me 10p as opposed to 8p. I'm looking to travel to Switzerland...

Resolved! topping up dates

i normally top up on the 31st, so why is 02 sending me a text telling me to top up by the 14th or my bolton wont work??

How long does it take to unblock the bar put on if phone los

I called o2 to out a bar on my service as I thought I had lost my phone. I have since spoken to o2 and requested that they unbar the service. I was given a new sim card and was told that it could take from 2 to 24 hours to get the service back on my ...

Resolved! Best tariff for Canada??

I am currently on Pay as You Go and top-up £10 every month for unlimited texts and 100 minutes.I am off to Canada soon and wondered if I should be changing my tariff? If so, what would be the best tariff? Thank you for your help.

Being charged for texts I didn't send

I have been with O2 on contract since May, I'm totally fed up, I get charged outside my allowance for texts I did not send. Every month there's a charge on my bill outside my normal allowance.I hardly use my phone as I am currently housebound.I have ...

Resolved! Problems using phone (pay as you go) abroad - cannot send initial text to activate sim

Dear 02, I have moved temporarily to China for 6 months, from April to September 2013. One of your colleagues recommended that I move to pay as you go during this time, in order to keep monthly fees down. A new sim card was sent to me, and it was exp...

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