Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Mobile Phone Insurance

I have the £10 per month insurance from when I signed up to my pay monthly contract, I no longer want to pay this but can't cancel it on the website. Navigating to manage my bolt ons only allows me to add new ones, not remove existing ones. Does anyo...

Resolved! money

hi guys,im having a refund of 49.99 from O2 put into my account. how do i access it and how do i put it in my bank account. i may sound stupid but the chat room is busy and i really need some help. O2 have no recollection of taking the money off me a...

Resolved! O2 TO O2 CALLS

In my nievity I thought that calls from one O2 number to another O2 number where free, is this not the case?

Resolved! Lowering tarriff

Just a quick one, I want to lower my tarriff and I can do this using 'my O2' however I'm coming up to the end of the contract in a few months and the last thing I want is to accidentally extend the length left on my contract.Suppose I just need a bit...

Upgrade Team

Hi, Has anyone else had a poor online chat with O2. I was just wanting to check why my early upgrade price had not reduced from£120 after I made my monthly payment (which I was told before the payment it would on previous online chat).I was then info...

Resolved! Early cancellation

Hi, I called customer services as my phone had broken and asked if I could cancel my contract on the 19th July as I had been offered a good deal elsewhere, my normal contract date would have been October but they said I had the three month upgrade th...

Resolved! International charges

I have the o2 international bolt on yet i have still managed to accumulate a bill of £30 i notice the charges were £9.10 for text messeges and the rest on calls Now while i was away in Turkey i mainley used imessge via wifi, i probably sent 15-20 tex...

Resolved! Oops, your order hasn’t been submitted.

trying to buy myself a galxy s4 and this comes up at the last hurdle.. any ideas?my card number is correct and i have more than enough in the bank etc

Resolved! Text From Isle of Man - Now costs extra

I would like to know when the change was made that texts made while in the Isle of Man would incure charges outside of your bundle minutes. They havent in the past. I am only talking about a couple of quid, but surely I should be notified of this cha...

Resolved! Can't update credit card details

I've not been able to update the expiriy date on my pay and go credit card on the O2 website for auto topup - all I get is a message "oops something has gone wrong". Its been like this for 6 months now, and almost ever month I've phoned O2's customer...

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